Transend supports mailbox migration to and from nearly all email platforms. Depending on the platform, Transend Migration Console also supports file migration.
View a comprehensive list of all platforms Transend Migration Console supports: Supported Platforms
There are many email systems and file types not listed that are supported through a standard format. If your email system or file type is not listed, please Contact Us.
The likelihood is we do support it.
Transend Migration Console 3.x (and later versions) supports both Mailbox migration and File migration:
Transend Migration Console 2.x (and earlier versions) supports Mailbox migration:
Supported as a Service
Transend’s Migration Services and Consulting Services support provisioning the following objects as a service:
Transend Migration Console runs on Windows only. However, there are options for Mac users:
Transend products run on English versions of Windows only. Set the Windows display language to English to ensure services operate correctly.
A Free Trial version of Transend Migration Console is available for download on the Transend website. The Free Trial allows users to evaluate all features of the software, but will limit you to the migration of 5 items per folder/address book/calendar.
You can purchase online with a credit card or via PayPal. Alternatively, you can issue a Purchase Order and pay by Wire Transfer, PayPal, or Company Check.
Transend’s remittance address is:
Transend Corporation
Attn: Accounts Receivable
855 14th Ave.
Menlo Park, CA 94025
For wire transfer details or Transend’s Federal Tax ID number, please Contact Us.
Once we receive a valid Purchase Order, we will send you an invoice with net-30 day payment terms.
All listed pricing is in US Dollars, and Transend accepts payment in US Dollars only. Transend is to be paid the full amount defined in each quote/invoice. Any taxes that must be deducted by a foreign or domestic government are to be assumed and paid by Company. No taxes shall be deducted from the fees due to Transend.
All Transend products are available for download on a try-before-you-buy basis. We provide a free trial of the software to let you fully evaluate our products before making a purchase decision. During your trial, and after you’ve purchased the software, our support staff is available to assist with product usage issues via email or telephone. We strongly recommend that all customers download, install, and test the trial version of any product prior to making a purchase.
In certain instances, if due to technical difficulties or platform incompatibilities the software will not function properly, we may, at our discretion, issue a refund. In such instances, we require that you have contacted (and received) technical support to ensure you have taken all necessary steps to correctly operate the software prior to being eligible for a refund. In order to provide the appropriate level of technical support, Transend requires customers are able to provide software log files, as requested. Unused licenses do not expire and can be used at any time. As such, unused licenses are not subject to refund.
Customers who purchase licenses to migrate to Amazon WorkMail rather than requesting free production licenses are entitled to enhanced Support & Maintenance that free licenses are not bundled with. Transend is not able to offer refunds to paying customers who later request free production licenses to migrate to Amazon WorkMail.
Refunds on Express Migration Services Projects can be found in the Terms & Conditions.
All customers may upgrade to the latest version of Transend Migration Console during their active Support & Maintenance term free of charge.
If your Support & Maintenance period has expired, the upgrade fee (for Mailbox migration support) is 50% of your original purchase price.
Note: If upgrading from v 2.x (or earlier) to v 3.x, additional fees are required to add File migration support to your license.
Transend’s remittance address is:
Attn: Accounts Receivable
855 14th Ave.
Menlo Park, CA 94025
One license is required for each User account and Shared Drive requiring migration. User mailboxes, Shared mailboxes, Shared Drives, Public folders, Service mailboxes, etc. all require their own license.
User Mailbox + File migration
If you’re migrating a User Mailbox and User Drive belonging to the same account, a single license will support both your User Mailbox and User Drive. For example, if you’re migrating from Microsoft 365, a single license will allow you to migrate your Mailbox data and OneDrive files.
Shared Drives
One Shared Drive license is required for each Shared Drive requiring migration.
Each license allows you to migrate a respective account as many times as necessary. Powerful deduplication features allow for delta migrations to support both big bang and phased migrations.
Transend Migration Console contains robust scalability features that allow you to scale data processing across a network of remote machines (containing Remote Agents), while managing everything from a central location.
Transend Migration Console 3.x (and later):
Transend Migration Console 2.x (and earlier):
View more details on the scalability features of Transend Migration Console.
Absolutely not! You only need to purchase licenses for the number of accounts you need to migrate.
Yes, Transend offers discounts for all of the above. Please Contact Us to request discounted pricing.
For Education customers, Transend provides significant discounts to student accounts. When requesting pricing, it’s important to differentiate staff/faculty from students, as Transend provides much more aggressive discounts to students than all other users.
Transend Migration Console is subject to the following Terms & Conditions.
Transend Migration Console v 3.x (and later)
Transend Migration Console v 2.x (and earlier):
Consulting services are available at additional cost for customers who require guidance related to planning, architecture, methodology or environmental considerations.
Project Planning:
Environmental Considerations:
Product Optimization:
Result Validation:
Consulting services can be purchased at any time. Please contact us for more information.
Transend’s normal support hours are 9am – 5pm (Pacific), Mon – Fri.
Extended Support: If you will be performing a migration during non-business hours, or anticipate a need for support during non-business hours, please contact us to purchase Extended Support. In most cases we require at least 7 days advanced notice so we can schedule a support engineer to be available.
Yes, you may renew your Support and Maintenance package for additional terms as needed. The renewal cost for an additional annual term is 20% of the original license unit price.
Renewing Support does not authorize the migration of additional mailboxes beyond the number of licenses originally purchased. It simply extends the Support & Maintenance coverage for those existing licenses.
Express Migration Services include the following services within the Scope of Work:
Project Management
Setup & Configuration
Transition to target environment
Post-Migration Support
For more details, click here. For pricing information, click here.
Express Migration Services Terms & Conditions can be viewed here.
All Enterprise Professional Services projects include a custom Scope of Work, unique to each customer’s specific requirements. Please Request a Proposal for more details.
Consulting Services include access to migration experts who will ensure your project is prepared for success before a single byte is migrated! Whether you need assistance with target platform setup and object provisioning, software usage recommendations or project planning. Transend ensures all considerations are accounted for!
Learn More about Transend Consulting Services.
Any unused Consulting Services hours may be carried forward and applied to future services scheduled within ninety (90) days of the original purchase date, subject to Transend’s availability.
The following Terms & Conditions shall apply to all Consulting Services engagements (“Transend Services” or “Services”) provided by Transend.
1. CUSTOMER RESPONSIBILITIES
1.1 Provide administrative access to all physical, virtual and logical systems requested by Transend, as necessary.
1.2 Provide Transend with all subject matters, concerns, issues, etc. that Customer requires consulting guidance with.
1.3 Purchase all required mail provider licenses, services, subscriptions (i.e. Google Workspace or Microsoft 365 licenses) and any 3rd party software or services, as necessary.
2. GENERAL DETAILS
2.1 Consulting Services shall cover subject matters defined as supported on Transend’s website. Any services that are not defined as supported on Transend’s website may be outside the scope of Transend Services.
2.2 Prepaid Consulting Services hours must be utilized within ninety (90) days from the date of purchase unless otherwise agreed in writing. Any unused Consulting Services time remaining after this period shall expire without refund.
2.3 Any unused Consulting Services hours may be carried forward and applied to future services scheduled within ninety (90) days of the original purchase date, subject to Transend’s availability.
2.4 Consulting Service time is recorded in 15 minute increments, and includes all guidance, written communication, research, support, troubleshooting and live meetings attended and/or provided by Transend.
2.5 Delivery of Consulting Services is subject to Transend’s availability during Transend’s business hours, unless otherwise agreed in writing. Customer agrees to cooperate in scheduling sessions with reasonable advance notice.
2.6 Scheduled services canceled or rescheduled with less than twenty-four (24) hours’ notice may be deducted from the Customer’s remaining Consulting Services balance.
2.7 Unless otherwise specified in the applicable SOW, Consulting Services shall be performed remotely. On-site services may require additional fees, including travel and related expenses.
2.8 Consulting Services are provided on a commercially reasonable efforts basis. Transend does not warrant or guarantee any specific business, technical, or financial outcome resulting from such services.
2.9 Transend retains ownership of all pre-existing materials, tools, methodologies, and know-how used in connection with the Consulting Services.
2.10 Each party agrees to maintain the confidentiality of non-public information disclosed in connection with the Consulting Services and to use such information solely for purposes of receiving or delivering the Services.
2.11 Consulting Services are provided “as is” without warranty of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability or fitness for a particular purpose.
2.12 Either party may terminate Consulting Services upon written notice. If Customer terminates the Consulting Services engagement, any prepaid fees are non-refundable, and any unused Consulting Services hours shall be forfeited as of the effective termination date, unless otherwise agreed in writing by both parties.. If Transend cancels the Consulting Services engagement, any unused Consulting Service time shall be refunded to Customer.
2.13 During the period that Transend is performing Services to Customer and for a period of one year following the project expiration, termination or completion, Customer shall not, directly or indirectly through a third party, refer for employment, solicit, or offer employment to any Transend personnel, without the prior written consent of Transend.
2.14 These terms and conditions shall be governed and interpreted for all purposes by the laws of the State of Nevada, U.S.A., without reference to its conflict of laws principles. Any dispute, action or proceeding arising out of or related to the services or these terms and conditions shall be commenced in the state courts of Nevada. Each party submits to the personal jurisdiction and exclusive venue of such courts, and waives any objections thereto.
3. CONFIDENTIAL INFORMATION
3.1 In the course of performing the activities contemplated by this Agreement, each party may disclose Confidential Information to the other party. The party disclosing Confidential Information is the “Discloser”, and the party receiving the Confidential Information is the “Recipient”. “Confidential Information” is information which is: (a) marked as “confidential” and disclosed in writing or in a visual presentation which is marked as “confidential”, or (b) disclosed orally and identified as confidential at the time of disclosure and then described in detail and designated to show its confidential nature in a written message sent to the Recipient within thirty (30) days after disclosure, or (c) email data belonging to Company, the identity of Company users and administrators, and (d) the terms and conditions of this Agreement. Confidential Information shall not include and nothing in the Agreement shall prohibit or limit either party’s use or disclosure of information (including but not limited to ideas, concepts, know-how, techniques, and methodologies) that is: (i) known to or in the Recipient’s possession prior to receipt of Discloser’s Confidential Information, (ii) publicly (or become publicly) know or readily ascertainable through no breach of this Agreement by recipient; (iii) is rightfully received by the Recipient from a third party without a duty of confidentiality; (iv) disclosed by Discloser to a third party without a duty of confidentiality on/the third party; (v) is independently developed or learned by Recipient, or (vi) disclosed by Recipient with Discloser’s prior written approval.
3.2 Discloser is providing its Confidential Information to the Recipient solely relating to its performance under this Agreement, and those other parties with whom Recipient has written confidentiality agreements imposing confidentiality obligations no less restrictive than those contained in this section.
3.3 From the time Recipient receives Discloser’s Confidential Information until two (2) years after the termination of this Agreement, (the “Protection Period”), Recipient will protect the confidentiality of Discloser’s Confidential Information by using the same degree of care, but no less than a reasonable degree of care, to prevent the unauthorized use, dissemination or publication of the Confidential Information as Recipient uses to protect its own confidential information of a like nature. At the end of the Protection Period, Recipient’s obligations end.
3.4 If Recipient is required to reveal Discloser’s Confidential Information under a subpoena, court order or other operation of law, Recipient will provide, to the extent permitted by applicable law, reasonable prior notice to allow Discloser a reasonable opportunity to obtain a protective order.
3.5 Each Party warrants that it has the right to make the disclosures under this Agreement. EXCEPT AS SPECIFIED IN THIS SECTION, THE DISCLOSER PROVIDES CONFIDENTIAL INFORMATION “AS IS” WITHOUT WARRANTY OF ANY KIND.
4. PROCESSING OF CONFIDENTIAL INFORMATION
4.1 Transend shall only process Confidential Information for the purposes of fulfilling its obligations under this Agreement and shall not process, transfer, modify, amend or alter any Confidential Information or disclose or permit the disclosure of Confidential Information to any third party other than in accordance with Company’s documented instructions.
5. PERSONNEL
5.1 Transend guarantees that it shall treat all Confidential Information as strictly confidential and that it shall inform all its employees and/or contractors engaged in processing Confidential Information of the confidential nature of such Confidential Information. Transend shall take reasonable steps to ensure the reliability of any employee and/or contractor who may have access to the Confidential Information, ensuring in each case that access is strictly limited to those persons or parties who need to access the relevant Confidential Information.
5.2 Transend shall ensure that all such persons or parties involved in the processing of Confidential Information have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
6. SECURITY
6.1 Transend shall implement technical and organizational measures to ensure an appropriate level of security of Confidential Information. In assessing the appropriate level of security, Transend shall take account in particular of the risks that are presented by processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Confidential Information transmitted, stored or otherwise processed. The technical and organizational measures shall include in any case reasonable measures:
6.1.1 to ensure that the Confidential Information can be accessed only by authorized parties;
6.1.2 to protect Confidential Information against accidental or unlawful destruction, accidental loss or alteration, unauthorized or unlawful storage, processing, access or disclosure;
6.1.3 to identify vulnerabilities with regard to the processing of Confidential Information in systems used to provide Services to Company.
7. INDEMNITY
7.1 Both parties hold the other party harmless against all claims, actions, third party or Supervisory Authority claims, losses, damages and expenses incurred by the other party and arising directly or indirectly out of or in connection with a breach of this Agreement by the other party.
7.2 Neither party is not liable for any damage or cost, either by contract or tort, towards the other party, except in case of gross negligence or willful misconduct.
8. LIMITATION OF LIABILITY
6.1 IN NO EVENT SHALL TRANSEND BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL, PUNITIVE OR SIMILAR DAMAGES ARISING OUT OF OR RELATED TO THE SERVICES. THE TOTAL CUMULATIVE LIABILITY OF TRANSEND ARISING OUT OF AND RELATED TO THE SERVICES WILL NOT, REGARDLESS OF THE NUMBER OF INCIDENTS OR CAUSES GIVING RISE TO ANY SUCH LIABILITY, EXCEED THE FEES PAID TO TRANSEND IN RESPECT OF THE SERVICES GIVING RISE TO THE CLAIM. THESE LIMITATIONS ON LIABILITY SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, REGARDLESS OF THE CAUSE OF ACTION OR BASIS OF LIABILITY (WHETHER IN CONTRACT, TORT OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The differences between the Enterprise and Professional Editions of Transend Migration Console (2.x and earlier) relate to scalability and entitlements. Please note that Editions no longer apply to Transend Migration Console 3.x and later.
Scalability:
Transend Migration Console allows you to scale data processing across a network of remote machines (containing Remote Agents) and increase the number of concurrent accounts migrated per machine, while managing everything from a central location.
Entitlements:
Transend Migration Console 2.x and earlier included either Limited or Standard support with each purchase of Transend Migration Console. For more information about the specific support packages, please view definitions of support terms. Transend Migration Console 3.x and later includes the same Support & Maintenance package with every purchase.
Limited Support:
Standard Support:
Notes:
Contact Transend to purchase legacy software, although it’s only recommended for unusual circumstances or specific use cases that render it more effective, which is rare.
Transend Migration Console 2.x (and earlier):
Transend Migrator (Classic)
Transend Migration Console integrates the exact same migration engine, while adding enhanced functionality that is lacking in Transend Migrator. However, you may still evaluate and purchase Transend Migrator, now called Transend Migrator (Classic).
Effective December 31, 2021, Transend deprecated all support for Transend Migrator (Classic).
Please Contact Us to request Transend Migration Console 2.x (and earlier) or Transend Migrator (Classic).
Customer may terminate access to the Learning Portal with notice at least 30 days before the next month’s billing cycle, effective the beginning of the next subscription month. Transend does not offer pro-rated refunds on Learning Portal subscriptions that are terminated during an active subscription month.
Transend will set up automatic recurring billing, to be charged monthly on the 1st day of each month that a subscription is active. Should Customer add additional users to the Learning Portal subscription after a monthly payment has been made, Customer shall be charged a pro-rated rate for the additional users during the current month and full amount the next month, as applicable. Customer may terminate its subscription to the Learning Portal as defined in the cancellation policy referenced above.
Transend does not offer refunds for Live Training Sessions that Company signs up for but chooses not to receive. Should Transend be unable to deliver a Live Training Session, it shall provide reasonable reschedule options. Should Company instead choose to receive a refund for a Live Training Session that Transend is unable to perform, Transend shall provide a full refund for any Live Training Sessions it is unable to perform.
Live Training sessions are invoiced with 30-day payment terms.
The following Terms & Conditions shall apply to all Transend Training Services (“Transend Services” or “Transend Training Services”) engagements (“Agreement”) between Transend Corporation (“Transend”) that Transend’s customer (“Customer” or “Company”).
1.0 CONFIDENTIAL INFORMATION
1.1 In the course of performing the activities contemplated by this Agreement, each party may disclose Confidential Information to the other party. The party disclosing Confidential Information is the “Discloser”, and the party receiving the Confidential Information is the “Recipient”. “Confidential Information” is information which is: (a) marked as “confidential” and disclosed in writing or in a visual presentation which is marked as “confidential”, or (b) disclosed orally and identified as confidential at the time of disclosure and then described in detail and designated to show its confidential nature in a written message sent to the Recipient within thirty (30) days after disclosure, or (c) email data belonging to Company, the identity of Company users and administrators, and (d) the terms and conditions of this Agreement. Confidential Information shall not include and nothing in the Agreement shall prohibit or limit either party’s use or disclosure of information (including but not limited to ideas, concepts, know-how, techniques, and methodologies) that is: (i) known to or in the Recipient’s possession prior to receipt of Discloser’s Confidential Information, (ii) publicly (or become publicly) know or readily ascertainable through no breach of this Agreement by recipient; (iii) is rightfully received by the Recipient from a third party without a duty of confidentiality; (iv) disclosed by Discloser to a third party without a duty of confidentiality on/the third party; (v) is independently developed or learned by Recipient, or (vi) disclosed by Recipient with Discloser’s prior written approval.
1.2 Discloser is providing its Confidential Information to the Recipient solely relating to its performance under this Agreement, and those other parties with whom Recipient has written confidentiality agreements imposing confidentiality obligations no less restrictive than those contained in this section.
1.3 From the time Recipient receives Discloser’s Confidential Information until two (2) years after the termination of this Agreement, (the “Protection Period”), Recipient will protect the confidentiality of Discloser’s Confidential Information by using the same degree of care, but no less than a reasonable degree of care, to prevent the unauthorized use, dissemination or publication of the Confidential Information as Recipient uses to protect its own confidential information of a like nature. At the end of the Protection Period, Recipient’s obligations end.
1.4 If Recipient is required to reveal Discloser’s Confidential Information under a subpoena, court order or other operation of law, Recipient will provide, to the extent permitted by applicable law, reasonable prior notice to allow Discloser a reasonable opportunity to obtain a protective order.
1.5 Each Party warrants that it has the right to make the disclosures under this Agreement. EXCEPT AS SPECIFIED IN THIS SECTION, THE DISCLOSER PROVIDES CONFIDENTIAL INFORMATION “AS IS” WITHOUT WARRANTY OF ANY KIND.
2.0 PROCESSING OF CONFIDENTIAL INFORMATION
2.1 Transend shall only process Confidential Information for the purposes of fulfilling its obligations under this Agreement and shall not process, transfer, modify, amend or alter any Confidential Information or disclose or permit the disclosure of Confidential Information to any third party other than in accordance with Company’s documented instructions.
3.0 TRANSEND PERSONNEL
3.1 Transend guarantees that it shall treat all Confidential Information as strictly confidential and that it shall inform all its employees and/or contractors engaged in processing Confidential Information of the confidential nature of such Confidential Information. Transend shall take reasonable steps to ensure the reliability of any employee and/or contractor who may have access to the Confidential Information, ensuring in each case that access is strictly limited to those persons or parties who need to access the relevant Confidential Information.
3.2 Transend shall ensure that all such persons or parties involved in the processing of Confidential Information have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
4.0 SECURITY
4.1 Transend shall implement technical and organizational measures to ensure an appropriate level of security of Confidential Information. In assessing the appropriate level of security, Transend shall take account in particular of the risks that are presented by processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Confidential Information transmitted, stored or otherwise processed. The technical and organizational measures shall include in any case reasonable measures:
4.1.1 to ensure that the Confidential Information can be accessed only by authorized parties;
4.1.2 to protect Confidential Information against accidental or unlawful destruction, accidental loss or alteration, unauthorized or unlawful storage, processing, access or disclosure;
4.1.3 to identify vulnerabilities with regard to the processing of Confidential Information in systems used to provide Services to Company.
5.0 INDEMNITY
5.1 Both parties hold the other party harmless against all claims, actions, third party or Supervisory Authority claims, losses, damages and expenses incurred by either party and arising directly or indirectly out of or in connection with a breach of this Agreement by the other party.
5.2 Neither party is liable for any damage or cost, either by contract or tort, towards the other party, except in case of gross negligence or willful misconduct.
6.0 LIMITATION OF LIABILITY
6.1 IN NO EVENT SHALL TRANSEND BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL, PUNITIVE OR SIMILAR DAMAGES ARISING OUT OF OR RELATED TO THE SERVICES. THE TOTAL CUMULATIVE LIABILITY OF TRANSEND ARISING OUT OF AND RELATED TO THE SERVICES WILL NOT, REGARDLESS OF THE NUMBER OF INCIDENTS OR CAUSES GIVING RISE TO ANY SUCH LIABILITY, EXCEED THE FEES PAID TO TRANSEND IN RESPECT OF THE SERVICES GIVING RISE TO THE CLAIM. THESE LIMITATIONS ON LIABILITY SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, REGARDLESS OF THE CAUSE OF ACTION OR BASIS OF LIABILITY (WHETHER IN CONTRACT, TORT OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
7.0 BILLING / PAYMENT TERMS
7.1 Live Training Sessions – Upon receipt of a fully signed Agreement, Transend will invoice Company with net 30-day payment terms.
7.2 Learning Portal – Transend will set up automatic recurring billing, to be charged monthly on the 1st day of each month that a subscription is active. Should Company add additional users to the Learning Portal subscription after a monthly payment has been made, Company shall be charged a pro-rated rate for the additional users during the current month and full amount the next month, as applicable. Company may terminate its subscription to the Learning Portal as defined in Section 9.2.
7.3 Invoices are payable in U.S. Dollars only. If payment for an invoice becomes delinquent, Transend reserves the right to pause all Transend Services until all past due invoices have been paid. Such pause of Transend Services shall not be considered a breach in Transend’s obligations under this Agreement.
Transend is to be paid the full amount defined in each invoice. Any taxes that must be deducted by a foreign or domestic government are to be assumed and paid by Company. No taxes shall be deducted from the fees due to Transend.
Note: Invoices can be paid with a Company check, ACH or wire transfer (in US dollars). Add USD $40 to the above price for wire transfer payment (“Administrative costs”). If paying by credit card, there is a 5.5% order processing/convenience (fees deducted by Transend’s bank).
8.0 RESCHEDULING LIVE TRAINING SESSIONS
8.1 Any Live Training Session that is rescheduled by Company with more than 24 hours advanced notice of the session’s scheduled date and time shall be rescheduled with no additional fees required.
8.2 Any Live Training Session that is rescheduled by Company within 24 hours of the session’s scheduled date and time shall require a rescheduling fee equal to 50% of the session cost.
9.0 TERMINATION
9.1 Live Training Sessions – Transend does not offer refunds for Live Training Sessions that Company signs up for but chooses not to receive. Should Transend be unable to deliver a Live Training Session, it shall provide reasonable reschedule options. Should Company instead choose to receive a refund for a Live Training Session that Transend is unable to perform, Transend shall provide a full refund for any Live Training Sessions it is unable to perform.
9.2 Learning Portal – Company may terminate access to the Learning Portal with notice at least 30 days before the next month’s billing cycle, effective the beginning of the next subscription month. Transend does not offer pro-rated refunds on Learning Portal subscriptions that are terminated during an active subscription month.
10.0 MISCELLANEOUS
10.1 These terms and conditions shall be governed and interpreted for all purposes by the laws of the State of Nevada, U.S.A., without reference to its conflict of laws principles. Any dispute, action or proceeding arising out of or related to the services or these terms and conditions shall commence in the state courts of Nevada. Each party submits to the personal jurisdiction and exclusive venue of such courts, and waives any objections thereto.
10.2 During the period that Transend is performing Services under this Agreement and for a period of one year following the expiration or termination of this Agreement or project completion, Customer shall not, directly or indirectly through a third party, refer for employment, solicit, or offer employment to any Transend personnel, without the prior written consent of Transend.
10.3 Any custom videos Company requests to be added to the Learning Portal may require additional fees.
10.4 All Live Training Sessions are to be scheduled at a mutually agreeable time for both parties.
10.5 Learning Portal access is defined by users, and not email addresses. As a result, Transend does not allow “shared mailboxes” to be used to access the Learning Portal, as they can be used to circumvent Transend’s subscription policy.
10.6 These terms and conditions, together with the Agreement, set forth the entire agreement of the parties and supersede all prior agreements and understandings, whether written or oral, with regard to the subject matter hereof, and may be amended only by a written instrument signed by both parties.
Transend’s normal business hours are 9am – 5pm (Pacific), Mon – Fri.
Extended Support – If you will be performing a migration during non-business hours, or anticipate a need for support during non-business hours, please contact us to purchase Extended Support. In most cases we require at least 7 days advanced notice so we can schedule a support engineer to be available.
You may contact Transend during business hours at (650) 324-5370
Please Contact Us for any reason, including to Request a Quote, request Technical Support, general Sales inquiry, Partner requests, etc.
Transend considers customer privacy extremely important. View Transend’s Privacy Policy to learn more.
Transend fully complies with all GDPR rules and regulations. Please Contact Us for more details.
If there is somehting that we did not address within the above topics please get in touch with us directly.
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