Fixed Project Cost

Transend provides all required software and services to migrate your data from beginning to end.

Project Type
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Subtotal
$0.00
Additional Fees
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Total
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Express Migration Services

Transend performs the migration for you.
Expedited pace and lower costs!

Migration Scope

Project Type

You must select a Project Type
Standard  ?

Transition from one email platform to another. You need user accounts created, data migrated and mail routing updated so incoming mail is delivered to the target environment.
Maximum Users: Up to 50


Advanced  ?

In addition to everything in Standard, you also have objects beyond user accounts that you need Transend to provision, or you require a longer Post-Migration Support period.
Maximum Users: Up to 100

WHY HAVE TRANSEND PERFORM YOUR MIGRATION?

Eliminate risk by relying on experts to transition you between platforms.

COMPLETION WITHIN

A FEW DAYS

NO

DOWNTIME!

GUARANTEED

ACCURATE RESULTS

Predictable Migration Results!

Designed for small projects with basic migration requirements.

Transend performs the migration for you to guarantee it’s done properly!

 

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Transend’s email migration services truly impressed us! Their professionalism and expertise made the transition from GoDaddy 365 to Google Workspace remarkably smooth. From planning to execution, our Project Manager and Engineer handled every detail with care, ensuring no disruption.

Transend’s commitment to timely execution and exceptional support made the process stress-free for us. One thing we appreciated was the web portal where we were able to ask questions and also be updated on the migration process and status. This was very helpful as we were able to follow along with the migration progress from a central location.

Our company had an extremely positive experience with Transend and we highly recommend their expertise and commitment to customer satisfaction. They made our transition a breeze, and we are grateful for their outstanding service!

Alfred Appiah
Legacy Personnel, Inc.

Working with Transend was a great experience. We had zero experience related to our GoDaddy to M365 migration, but Transend has a very detailed and organized process for each step that makes it easy. The customer approves each step and everything is thoroughly explained along the way, with help materials to explain concepts. It was such a positive experience that we came back 2 weeks later for migration of another tenant. Our Project Manager handled everything in a seamless manner. The project was laid out very nicely and we were informed of everything along the way, including start and completion times. We are relatively small, but we received Transend’s full attention during the process. I highly recommend!

Matt Weschler
Buckeye Trading

After learning we needed to perform a complete migration from Microsoft to Google Workspace, I prepared myself for weeks of lost time and the inevitable mistakes and setbacks that come with working outside of one’s comfort zone. But after contacting Transend, I had complete confidence in their process. The migration went off without a hitch, just as they had promised. They worked patiently through our internal snags, kept us in the loop the whole time, and finished the job ahead of schedule. Pros all the way through; I received positive feedback from my team, and the process was smooth and easy.

Brent Butler
Masterplans

The professionalism, knowledge, and accessibility of our Transend team was second to none. I’ve been in IT for 27 years, and our project with Transend was easily the smoothest software project I’ve experienced. As we discuss current and future projects, we find ourselves comparing other vendors to Transend. You’ve become the standard for excellence to which we now hold our other business partners. I hope I have the opportunity to work with Transend again in the future!

Michael Baker
Salvation Army

After 10 years with Microsoft, we decided to switch to Google Workspace. After a few failed attempts to migrate the mailboxes ourselves, we cut our losses and asked Transend to perform the porject for us. Everyone at Transend was quick to assist and get our data migrated without a hitch. They were professional, efficient and provided tremendous value. They saved us countless hours and we had zero down time during the migration. I highly recommend the team at Transend!

Julie Olson Rachlin
Bolddogge.com

Reciprocal Capital partnered with Transend to migrate legacy email and documents as part of a broader server upgrade. Transend successfully completed the project on-schedule, and their excellent communication along the way provided real peace of mind. I can’t recommend their services highly enough.

Mike Alfano
Reciprocal Capital

Our company was facing a series of challenges by undertaking our email migration. With the clear planning, guidance, and execution of Transend’s team the project was painless. Several of our users have large and rather older data profiles which were easily brought to Microsoft 365. We couldn’t be happier with our experience provided by Transend. I heartily recommend the migration service.

Thomas Breuler
London Aviation Underwriters

Run! Don’t walk to partner with Transend if you are considering moving to a new email platform. Our first email migration we did ourself was a nightmare, so the second time we prepared by partnering with Transend. They delivered as promised and provided clear communication during the process! All our email folders and messages were migrated quickly and cleanly!

Angelica Steinker
Courteous Canine, Inc.

We were extremely impressed with the results of our Google-to-M365 migration. We spent over a year looking into solutions to migrate email accounts with 15+ years of email history. After initially talking with Transend we were skeptical about how simple they made the process sound. We delayed our decision due to these concerns, not truly believing it could be pulled off without major problems or some downtime. However, Transend was confident in its process and technology…and proved it! Zero downtime. Zero issues. We couldn’t have hoped for a smoother process!

Duane Needham
ICI Manufacturing

After years of problems with my email provider (random sent emails were not received by my clients) I decided it was time to switch hosts. So I started looking locally to find someone that could help me with the migration. With no luck locally, I decided to give Transend a chance. This decision turns out to be one of the best decisions I have made for my business! Their engineering team made the process so easy and pain-free. Transend migrated our email to M365 and it’s been working flawlessly ever since. If you’re looking for a company to handle your email migration, I highly recommend Transend – they’ll cover the entire process!

Darin McGuire
McGuire Tax

We’re a small company with no IT staff, and thanks to Transend our migration from Microsoft 365 to Google Workspace was extremely smooth. The process was very organized with clear instructions as to what we needed to provide and what to expect. Timely communication took place when we did have questions. I highly recommended Transend’s migration services.

Mike Davis
Wildling

The project team at Transend provided a great service when migrating our data. It was a very easy, painless and successful process to transition our mail environment to Google Workspace.

Jeff Janik
Milton's Pizza & Pasta

Transend provided us with well-defined project steps, quickly assisted with any questions or issues, and kept us informed on each step as we worked through the process. The post migration support and training services were incredibly valuable in helping resolve any issues that surfaced after the migration was complete, and providing platform feature guidance. Transend owned the project through completion quickly and carefully. If I had known about Transend a year ago I wouldn’t have waited so long to migrate!

Stephen Ceasar
FDR Services Corp.

Transend’s technical abilities and customer service are fantastic. They accomplished in two days what I failed to do over weeks. Their knowledge and tools made for a quick and easy migration from Google Workspace to M365. They even worked late to meet a tough deadline. I highly recommend Transend, and their pricing is extremely reasonable, even for a non-profit like us!

Emily Perkins
Leadership Council for Women in National Security

Transend performed our most recent email migration from Google to Microsoft 365. The process was seamless, almost effortless. Having conducted migrations internally in the past, it was a relief to have a dedicated engineer streamline the process and keep the migration on track, even when my daily workload diverted my attention from the project. I am extremely satisfied with the customer service, level of professionalism, knowledge, and expertise they provided. Our email migration with Transend was an extremely pleasant experience!

Michael Mixon
Birdwell Computer Services

The transition from Google to Microsoft 365 went extremely smoothly with a successful completion. The communication was great, and it has resolved all the issues we were experiencing with the source platform. We appreciate everything Transend’s team did for us!

Erick Holland
Barrett Petfood Innovations

Transend moved our client from Google to M365, and the process was as smooth as I could imagine. I have used Transend’s products before, but this was the first time I have used their services, and the project was completely painless! All data was successfully migrated and all we had to do was make the requested DNS changes (which Transend will do if requested). I will definitely be using Transend again in the future for any of our migrations. We have never had anything but excellent service from Transend!

Josh Cofer
Huff Technologies

Working with Transend to perform our email migration was an absolute blessing! Our dedicated Project Manager and engineer went above and beyond our expectations. We initially ran into numerous problems with our setup that were caused by another IT admin, but Transend architected and implemented a quick and effective solution allowing us to successfully migrate all data and transition to Microsoft 365 on schedule. I highly recommend Transend if you’re looking for a team of experts to get the job done no matter what transpires along the way.

Chief Technical Officer
Dynamique Capital Advisors

Transend provided a clear path for our migration from a legacy IMAP email hosting provider to Google Workspace. The process was made simple for us, the migration was performed flawlessly, and when we had questions our engineer was there to help. We couldn’t have asked for a better experience!

Kevin Gates
10 Tradewinds

Our primary concerns in advance of a potential migration were user data and email retention, with minimal user impact during and after the migration. Transend was able to meet those objectives and exceed our expectations. The migration was executed quickly and smoothly, with no downtime whatsoever!

Additionally, communication from our Project Manager was excellent. She is a knowledgeable engineer, easy to work with, and has excellent technical AND communication skills. She has a customer-centric, pleasant demeanor while possessing SME knowledge. This is definitely appreciated, as I have worked with many engineers in the past, and rarely do they combine those skills. She even jumped on a call after working hours to quickly advise me on a cutover issue we didn’t understand.

We were able to meet our objectives on target and on time, with a minimal user impact!

Luis Rincon
Mood Media

Transend’s expertise and exceptional project management made the entire migration process effortless. They delivered a seamless transition, preserving all of our data and ensured zero disruptions. We highly recommend Transend for anyone seeking top-notch email migration services. Thank you!

Erica Lewis
Amplify Resources Group

I wish I had hired Transend for my migration project months ago. They were a pleasure to work with and the migration process was smooth from start to finish. My Project Manager was great, everything was seamless. I’m very pleased with the service, communication, and end result!

Nick Smith
In Bloom Flowers

Transend’s service was beyond excellent in all areas! My project manager’s technical skills, communication and professionalism were outstanding from the very start through completion. I can recall only a handful of business relationships and projects that were managed this well. Thank you!

Charles O'Neil
Chares River Properties

Transend made the impossible seem seamless. And our engineer was informative, compassionate, and patient, making an otherwise stressful and opaque experience easy. Before I knew it, the process was complete, and my team was barely aware of the work done.

Kristin Nienhuis
CTRL Therapeutics

Transend’s expertise and professionalism were evident throughout the entire process. Our Project Manager demonstrated a deep understanding of the project complexities, and their attention to detail ensured a smooth transition despite many irregularities our environment presented. Watching Transend successfully perform our migration to Google Workspace was a pleasure!

Susan Fixsen
Pacific Oak Homes

Our practice needed to migrate between Microsoft 365 tenants. Transend came well recommended, and the process from start to finish was smooth, easy, and well executed. Josh explained the entire process to me during pre-sales, and ultimately our Project Manager executed the project exactly as advertised. The whole Transend team was very responsive, and the steps of the project were always clear!

Michael B. Tantillo, MD MBA
Clareo Plastic Surgery

I realized that my client’s migration from M365 to Google Workspace was beyond my technical expertise, so I performed a search and was impressed by Transend’s experience, professionalism and high accolades from satisfied customers. It was important the migration was completed smoothly without disruption. Transend thoroughly explained their process and addressed my concerns regarding how they handled sensitive and personal data. Upon initiation my project manager explained everything step-by-step and answered all the questions that I had. I was extremely pleased with how smoothly the project went – Transend completed all tasks as expected and my project manager was always available when needed. I highly recommend Transend to anyone looking for experts to perform a smooth and successful migration, without disruption!

Kristin Todoroff
Toad Creative

I’m very pleased with the service Transend provided, especially because I had no idea how the migration process works! My project manager walked me through each step, explaining what would happen and what I would need to do, even if I didn’t understand the technical steps happening behind the scenes. The client portal was very helpful, it was nice to be able to communicate in real-time as things progressed. My email and calendar have been working seamlessly since the migration. I’m very happy with the result!

Becky Zeller
Zeller Preservation

Frequently Asked Questions

Included Services

Express Migration Services include the following services within the Scope of Work:

Onboarding

  • Dedicated Project Manager & Engineer
  • Secure access to a dedicated Project Portal
  • Review Onboarding deliverables
  • Prepare custom Project Plan

Setup & Configuration

  • Configure dedicated Migration Farm in secure AWS cloud
  • Prepare target platform
    • Register domain(s) in target
    • User account provisioning
    • Advanced provisioning (Advanced Project Type only)
  • Build and validate migration software configuration
  • Prepare admin or end-user authentication; confirm connectivity to source/target environments
  • Confirm DNS cutover date (“Go Live”) and migration schedule

Transition to target environment

  • Stage-1 migration in advance of cutover
  • Update DNS records to support mail flow into and out of the target environment (“Go Live”)
    • MX records; TXT for Sender Policy Framework (SPF); Autodiscover
  • Stage-2 and Stage-3 migrations, including delta/catch-up sync jobs
  • Confirm results; remediate migration errors

Post-Migration Support (Managed Help Desk)

  • User Support – L1 or L2 support to Users covering platform access and usage
  • Administrator (IT) Support – Guidance to administrators related to management features
  • Training Materials – online Help Center with feature-based information and guidance
    • User Help Center
    • Admin Help Center

General Details

Just because we’re migration experts doesn’t mean we expect you to be! Express Migration Services are designed to support all types of users and organizations, including those with limited technical skills.

Your Project Manager will guide you through providing Transend with requested deliverables, which usually include:

  • Admin credentials to the source and target platforms
  • User List
  • If necessary, DNS registrar credentials

If admin credentials cannot be provided, end-user passwords will be required.

Once we have the requested credentials, we perform all the work from there.

We will ensure all considerations are addressed so there is no downtime or disruption to end-users, and your transition to the new environment is seamless and hassle-free!

Once Express Migration Services are purchased, Transend can started right away!

All Customers will receive an invitation to their dedicated Project Portal within 1 business day. Within that Project Portal will be all relevant information and guidance needed to get started.

Most projects can be completed within a few days from the date migration processing begins, although the number of accounts and amount of data in scope impact the timeline.

Your dedicated Project Manager and Engineer will be ready to begin right away, and with robust scalability and rapid throughput capabilities, Transend’s optimized technology supports a quick turnaround!

Cutovers are when you officially transition to (or “Go Live”) in the new platform, and all new incoming mail is routed to the new platform. Transend will communicate all relevant considerations leading up to the cutover, and will let you schedule a cutover date that meets your needs.

If Transend performs the cutover (Transend updates DNS records):

  • Monday – Thursday (12:00pm – 3:00pm US – Central Time).
    • Migration processing will begin immediately after confirming mail flow into the target.

If Customer performs the cutover (Customer updates DNS records):

  • After Transend receives confirmation from Customer the DNS cutover has been performed and email is flowing into the target, Transend will begin migration processing immediately during normal business hours.

Custom Cutovers
If Customer has a need to cutover at a different day/time than is provided, please view the options for Custom Cutovers.

All Transend engineering resources and personnel are based in the United States. Transend has offices in every US time zone.

All projects include a Post-Migration Support period called Managed Help Desk.

Managed Help Desk:

Depending on your Project Type, you will receive either 2-weeks (Advanced) or 1-week (Standard) of post-cutover support to Users and Admins via phone, email, and remote screen share, as necessary.

  • User Support – L1 or L2 support to Users covering web-based platform access and usage
  • Administrator (IT) Support – Guidance to administrators related to management features
  • Training Materials – online Help Center with feature-based information and guidance
    • User Help Center
    • Admin Help Center

Unless you selected an archive as your source or target, archives can be migrated as separate (add-on) projects.

Supported archives include:

  • Online archives (i.e. M365 In-Place archive)
  • Archives stored on a network share
  • Locally stored archives (i.e. PST or NSF files stored on a user’s workstation)

The following Terms & Conditions shall apply to all Express Migration Services defined in a proposal provided by Transend or purchased through the Transend website (together with the purchase details, the “Agreement”). Transend will provide the Transend Services (“Services”) to Customer as defined during purchase on the website or through a proposal and in the FAQs defined on Transend’s website (together the “Scope of Work”).

1. CUSTOMER RESPONSIBILITIES

1.1 Provide administrative access to all physical, virtual and logical systems required for migration (as requested).

a) If administrative accounts that support end-user authentication cannot be provided, provide end-user passwords for accounts to be migrated. Note: If Google Workspace is in scope and an admin account cannot be provided, additional fees will be required, as Google Workspace only allows one account to be migrated at a time with end-user credentials.

b) Transend can only migrate what it can read through admin authenticated API’s.

c) If Customer’s source platform does not support a direct migration of select data types (i.e. IMAP does not support calendars, contacts or tasks) or direct access to the message store (due to encryption or otherwise), Customer is to provide Transend with an export of these data types in a file format Transend supports for migration (requires Advanced Project Type).

1.2 As necessary, ensure all recommended Performance Guidelines / System Requirements are met.

1.3 Customer has represented an accurate amount of user accounts to be migrated. Any differences from those totals shall result in the following additional fees:

a) Each additional mailbox and/or drive (file repository) above the amount specified in the Scope of Work is $35.00 per mailbox and/or $35.00 per drive.

b) Each additional GB beyond 100 GB is $10.00 per GB.

1.4 Customer shall provide accurate credentials in the User List.

a) If any account credentials are identified as inaccurate once the migration has been initiated (due to bad credentials, account not provisioned or licensed, passwords changed, etc.), those accounts will be skipped during the initial migration. Transend will notify Customer about the specific accounts that require remediation. When Customer provides updated credentials Transend will re-attempt to migrate the skipped accounts. If a 3rd attempt is required, the skipped accounts can be migrated by Transend (after account problems are resolved by Customer) but will require additional fees.

b) Any accounts that fail Transend software validation (in source or target) will not be migrated as part of the original migration and may require additional fees to migrate as a follow-up migration if not remediated promptly.

c) Any accounts that Customer defines in the User List that are not provisioned or licensed in the target will be provisioned and/or licensed by Transend.

1.5 Any requested services that are not defined in the Scope of Work may require additional fees.

1.6 Any custom or specific preferences related to data fidelity or otherwise that require Transend to update its software configuration beyond the “out of the box” configuration must be communicated to Transend prior to migration processing. Any preferences communicated to Transend after migration processing has begun that requires a rerun or remediation will result in additional fees.

1.7 Any requested deviation from Transend’s 3-stage or Single-pass migration methodology requires an Amendment that may also require additional fees.

1.8 All target mailboxes and/or drives must include enough storage capacity for the amount of source data to be migrated into the target account. Any remediation required due to errors generated from lack of target storage could result in additional fees.

1.9 If a file migration is in the project’s scope, unless it is specifically defined otherwise in your Project Plan it is Customer’s responsibility to recreate file and/or folder permissions and shortcuts in the target after the file migration has completed. Transend’s default file migration software does not migrate or provision file/folder permissions or shortcuts.

1.10 If a file migration is in the project’s scope, Customer must ensure the source tenant’s default settings allowing files to transfer outside of the source tenant are configured. If custom settings preclude file transfer outside the source tenant, Transend is not able to perform the file migration until the custom settings are adjusted.

1.11 If an optional organizational file migration is in scope (Google Shared Drives, Microsoft SharePoint, Local File Share) Company must set up and configure the target Shared Drives or SharePoint site document libraries prior to migration.

1.12 If Transend is unable to connect Customer’s domain in the target tenant, Customer must resolve issues preventing the domain from being added. Any support required of Transend to help resolve domain registrar issues may require additional fees. Domain registrar issues include, but are not limited to, issues relating to domain ownership or authorization, domain registration in another tenant, and domain transfers between DNS registrars.

1.13 If the Standard Project Type is selected, it is Customer’s responsibility to provision all required advanced objects and properties in the target. If the Advanced Project Type is selected, Transend can provision “cloud only” objects and properties if the source and target platforms are supported by Transend’s provisioning tools.

1.14 Customers with user settings in the source platform set to a language other than English must ensure the target platform is set to the same language as the source prior to migration. If user settings in the source and target platforms are set to different languages, folder duplication (in different languages) will likely occur. It is Customer’s responsibility to communicate all non-English considerations to their Project Manager during the Setup phase. If Customer wants to confirm folder names are created in the target as expected during migration, Customer may request an optional Pilot Migration to be performed. Additional fees are required to perform an optional Pilot Migration, or remediation due to source and target platforms being set to different languages.

2. GENERAL PROJECT DETAILS

2.1 It is assumed all source accounts in the migration scope reside on a single source tenant unless it’s specifically defined otherwise in Supplemental Terms & Conditions. If accounts in the migration scope are hosted across multiple source tenants, or will be migrated to multiple target tenants and it is not communicated to Transend prior to purchase, additional fees may be required.

2.2 Any migration functionality that is not advertised by Transend cannot be expected to be performed unless specifically identified in the Scope of Work.

2.3 Any specific data fidelity requirements that are not supported by Transend software are not supported as a service without advanced notice and/or custom development services.

2.4 All timelines and expected project completion dates are estimates only and can change at any time.

2.5 All projects include a 30-minute kickoff meeting to discuss project requirements and the migration methodology. Advanced Project Types can also include a 30-minute Production Readiness meeting after the Setup phase is complete, upon request. All other communication shall take place in the project portal.

2.6 Customer may reschedule a cutover that has already been scheduled and confirmed by Transend without additional fees as follows:

a) Customer provides Transend with no less than 24 hour advanced notice of intent to reschedule.

b) Customer reschedules cutover to a date within 2 business days of originally scheduled cutover.

2.7 If Customer reschedules the cutover with less than 24 hour notice, or to a date beyond 2 business days from the original cutover date, a $250 reschedule fee will be required. Any cutovers rescheduled to beyond 1-week form the original cutover date will require additional fees to be defined by Transend.

2.8 Any special considerations that need to be accounted for related to encrypted data require the Advanced Project Type. Transend may not be able to migrate encrypted data.

2.9 If Customer is migrating to Microsoft 365 and does not already have a Partner of Record assigned to its tenant, Transend shall register itself as Customer’s Microsoft Partner of Record.

2.10 Any project delays caused by Customer once the project has started may result in the project going into dormant status, with additional fees required to resume the project when Customer is ready. Your Project Manager will notify you when your project is at risk of going to dormant status. Restart fees for projects that are in dormant status are equal to 15% of the project cost, with a minimum of $300. If an optional Pilot migration has begun or the project is in the Production phase, additional fees may be required. After a project has been in dormant status for 60 consecutive days it will be closed out as completed. Any potential resumption after that date would be considered a new project which would require project initiation fees in accordance with Transend’s current listed price.

2.11 If Customer delays providing Transend with requested credentials by 30 or more days after project initiation, additional fees may be required (due to pricing changes or other considerations) once Customer is ready to resume the project.

2.12 When migrating from Google Workspace (even when migrating to another Google Workspace tenant), Google proprietary formats (Docs, Sheets, etc.) will be converted into Microsoft equivalents.

2.13 File migrations include files that are 1) In the user’s drive, 2) are Regular files or Google Docs Editors files, 3) owned by the user being migrated. Unless specifically defined otherwise, files are migrated via an Export-import copy process. Files in source user drives (OneDrive/My Drive) are migrated to target user drives and files in organizational drives (SharePoint/Shared Drives) are migrated to target organizational drives.

2.14 If Managed Help Desk is included in your Scope of Work, coverage is for 1 week post-cutover for Standard Project Types, and 2 weeks post-cutover for Advanced Project Types. Each week includes up to 10 hours of support. Support is provided M-F, 9:00am – 5:00pm (Central). Response time is not to exceed 24 hours from inquiry, and usually is significantly sooner. Includes support of Microsoft 365 and Google Workspace email-related services. It does not include support of issues outside of the target messaging platform.

Each Managed Help Desk period includes remediation support, as necessary. Any required troubleshooting or remediation related to migrated data is to be performed after the entire data migration has completed. It is Customer’s responsibility to report specific errors that require a fix during the Managed Help Desk period. If migrating to a cloud-based platform (i.e. M365, Google Workspace), reported issues must be from viewing data online and not in a locally installed application (i.e. local Outlook). Transend may extend your Managed Help Desk term until issues that were reported within your original Manage Help Desk term are resolved, if a resolution is possible. Any troubleshooting, remediation or follow-up services related to new issues reported after the Managed Help Desk period has expired require additional fees.

2.15 Any changes to the User List after Transend has validated credentials and defined the Setup phase as Completed may result in project delays and/or additional fees.

2.16 Pricing for projects with multiple users migrating to or from personal/consumer accounts that don’t allow basic authentication (i.e @gmail.com) will require custom pricing.

3. OUT OF SCOPE

3. The following services are not included in the Scope of Work unless specifically defined in the Agreement’s Scope of Work or selected as an Optional Service:

a) Provisioning objects and properties in a local directory (i.e. Active Directory)

b) Migration of local email archives (i.e. files stored on local workstations) or archives stored in 3rd party archiving solution (i.e. Enterprise Vault, Barracuda). However, if you selected a local file (PST, NSF or otherwise) as your Source platform, then those archives are included in your Scope of Work.

c) Migrations between Exchange and Microsoft 365 when a 2-way sync with local AD is configured, requiring a hybrid migration approach (only supported as an Enterprise Professional Service).

d) Pilot migration or testing (unless selected as an optional service)

e) Migration of end-user preferences (i.e. custom mail rules, policies, etc.)

f) Preservation of structured conversation threads

g) Purchasing/licensing target tenant, subscription or user accounts

h) Transferring a DNS domain from one DNS registrar to another

i) Email and calendar co-existence

j) Software enhancements

k) Migration of data from/to Google Collaborative Inboxes

l) Mail routing with 3rd party integrations (beyond DNS records)

m) Advanced configuration (i.e. local directory, directory sync, hybrid identity/migration)

n) Configuration of local desktop clients (i.e. Outlook)

o) Admin takeover of unmanaged accounts in Microsoft 365 or Google Workspace.

p) Consulting services related to planning or additional service needs

q) Migrations into GCC High tenants (only supported as an Enterprise Professional Service)

3.2 Transend cannot migrate corrupt files or folders.

3.3 Any of the above referenced services (or any others not listed) can be added to the Scope of Work for additional fees, or as an Enterprise Professional Services engagement.

4. CONFIDENTIAL INFORMATION

4.1 In the course of performing the activities contemplated by this Agreement, each party may disclose Confidential Information to the other party. The party disclosing Confidential Information is the “Discloser”, and the party receiving the Confidential Information is the “Recipient”. “Confidential Information” is information which is: (a) marked as “confidential” and disclosed in writing or in a visual presentation which is marked as “confidential”, or (b) disclosed orally and identified as confidential at the time of disclosure and then described in detail and designated to show its confidential nature in a written message sent to the Recipient within thirty (30) days after disclosure, or (c) email data belonging to Customer, the identity of Customer users and administrators, and (d) the terms and conditions of this Agreement. Confidential Information shall not include and nothing in the Agreement shall prohibit or limit either party’s use or disclosure of information (including but not limited to ideas, concepts, know-how, techniques, and methodologies) that is: (i) known to or in the Recipient’s possession prior to receipt of Discloser’s Confidential Information, (ii) publicly (or become publicly) know or readily ascertainable through no breach of this Agreement by recipient; (iii) is rightfully received by the Recipient from a third party without a duty of confidentiality; (iv) disclosed by Discloser to a third party without a duty of confidentiality on/the third party; (v) is independently developed or learned by Recipient, or (vi) disclosed by Recipient with Discloser’s prior written approval.

4.2 Discloser is providing its Confidential Information to the Recipient solely relating to its performance under this Agreement, and those other parties with whom Recipient has written confidentiality agreements imposing confidentiality obligations no less restrictive than those contained in this section.

4.3 From the time Recipient receives Discloser’s Confidential Information until two (2) years after the termination of this Agreement, (the “Protection Period”), Recipient will protect the confidentiality of Discloser’s Confidential Information by using the same degree of care, but no less than a reasonable degree of care, to prevent the unauthorized use, dissemination or publication of the Confidential Information as Recipient uses to protect its own confidential information of a like nature. At the end of the Protection Period, Recipient’s obligations end.

4.4 If Recipient is required to reveal Discloser’s Confidential Information under a subpoena, court order or other operation of law, Recipient will provide, to the extent permitted by applicable law, reasonable prior notice to allow Discloser a reasonable opportunity to obtain a protective order.

4.5 Each Party warrants that it has the right to make the disclosures under this Agreement. EXCEPT AS SPECIFIED IN THIS SECTION, THE DISCLOSER PROVIDES CONFIDENTIAL INFORMATION “AS IS” WITHOUT WARRANTY OF ANY KIND.

5. PROCESSING OF CONFIDENTIAL INFORMATION

5.1 Transend shall only process Confidential Information for the purposes of fulfilling its obligations under this Agreement and shall not process, transfer, modify, amend or alter any Confidential Information or disclose or permit the disclosure of Confidential Information to any third party other than in accordance with Customer’s documented instructions.

6. TRANSEND PERSONNEL

6.1 Transend guarantees that it shall treat all Confidential Information as strictly confidential and that it shall inform all its employees and/or contractors engaged in processing Confidential Information of the confidential nature of such Confidential Information. Transend shall take reasonable steps to ensure the reliability of any employee and/or contractor who may have access to the Confidential Information, ensuring in each case that access is strictly limited to those persons or parties who need to access the relevant Confidential Information.
5.2 Transend shall ensure that all such persons or parties involved in the processing of Confidential Information have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.

7. SECURITY

7.1 Transend shall implement technical and organizational measures to ensure an appropriate level of security of Confidential Information. In assessing the appropriate level of security, Transend shall take account in particular of the risks that are presented by processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Confidential Information transmitted, stored or otherwise processed. The technical and organizational measures shall include in any case reasonable measures:

a) to ensure that the Confidential Information can be accessed only by authorized parties;

b) to protect Confidential Information against accidental or unlawful destruction, accidental loss or alteration, unauthorized or unlawful storage, processing, access or disclosure;

c) to identify vulnerabilities with regard to the processing of Confidential Information in systems used to provide Services to Customer.

8. INDEMNITY

8.1 Transend indemnifies Customer and holds Customer harmless against all claims, actions, third party or Supervisory Authority claims, losses, damages and expenses incurred by Customer and arising directly or indirectly out of or in connection with a breach of this Agreement by Transend.

8.2 Customer is not liable for any damage or cost, either by contract or tort, towards Transend, except in case of gross negligence or willful misconduct.

9. LIMITATION OF LIABILITY

9.1 IN NO EVENT SHALL TRANSEND BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL, PUNITIVE OR SIMILAR DAMAGES ARISING OUT OF OR RELATED TO THE SERVICES. THE TOTAL CUMULATIVE LIABILITY OF TRANSEND ARISING OUT OF AND RELATED TO THE SERVICES WILL NOT, REGARDLESS OF THE NUMBER OF INCIDENTS OR CAUSES GIVING RISE TO ANY SUCH LIABILITY, EXCEED THE FEES PAID TO TRANSEND IN RESPECT OF THE SERVICES GIVING RISE TO THE CLAIM. THESE LIMITATIONS ON LIABILITY SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, REGARDLESS OF THE CAUSE OF ACTION OR BASIS OF LIABILITY (WHETHER IN CONTRACT, TORT OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. PAYMENT TERMS

10.1 If not purchased through the Transend website, upon receipt of a signed Agreement Transend will provide an invoice with payment due upon receipt of invoice. Transend requires proof of payment before project initiation.

a) Invoices can be paid with a company check, credit card/PayPal or wire transfer (in US dollars). Add USD $40 to the above price for wire transfer payment (the fees deducted by the banks). There is a 5.5% order processing/convenience fee for credit card or PayPal payments (fees deducted by our bank) that has likely already been included in your project cost.

11. MISCELLANEOUS

11.1 These terms and conditions shall be governed and interpreted for all purposes by the laws of the State of Nevada, U.S.A., without reference to its conflict of laws principles. Any dispute, action or proceeding arising out of or related to the services or these terms and conditions shall be commenced in the state courts of Nevada. Each party submits to the personal jurisdiction and exclusive venue of such courts, and waives any objections thereto.

11.2 During the period that Transend is performing Services under this Agreement and for a period of one year following the expiration or termination of this Agreement or project completion, Customer shall not, directly or indirectly through a third party, refer for employment, solicit, or offer employment to any Transend personnel, without the prior written consent of Transend.

11.3 Unless it explicitly states it in your Agreement, Customer is not to configure, operate, update, or use the Transend software at any time during the project. Any unintended consequences that result from Customer’s access, usage or performance of Transend software during the project could potentially result in project delays and additional fees. Transend software is to be operated by Transend personnel only during your project.

11.4 Project Cancellation & Refund Policy:

11.4.1 Project Cancellation by Transend. A full refund shall be provided upon project cancellation by Transend.

11.4.2 Project Cancellation by Customer.

a) A full refund shall be provided upon project cancellation by Customer if Transend is unable fulfill its obligations under the Agreement related to items it has control over and are defined in the Scope of Work.

b) A refund equal to the value of unused Transend Migration Console software licenses (Professional Edition with Limited Support) shall be provided upon project cancellation by Customer in accordance with the following conditions:

1. Customer chooses not to continue with the migration for any reason, or is unable to provide required deliverables (including but not limited to requested account or platform credentials, access to required domains or DNS hosting providers, or resolution of account ownership issues), and

2. The Production phase has not yet begun.

Once the Production phase has begun, no refunds shall be provided unless Transend is unable to fulfill its obligations as defined in Section 11.4.2(a).

11.5 These terms and conditions, together with the Agreement, set forth the entire agreement of the parties and supersede all prior agreements and understandings, whether written or oral, with regard to the subject matter hereof, and may be amended only by a written instrument signed by both parties.