EXPRESS MIGRATION SERVICES : WE DO IT FOR YOU!

Transition between platforms without interruption.

Key Benefits:

DEDICATED EXPERTS:
PROJECT MANAGER & ENGINEER
EXPECTED COMPLETION
WITHIN A FEW DAYS
SEAMLESS TRANSITION
WITH NO DOWNTIME!
"GO LIVE" SUPPORT
USER & ADMIN

Project Overview

  • TARGET PLATFORM SETUP

    Domain registration & setup

  • PREPARE FOR TRANSITION

    Guide a seamless transition –

    absolutely no end-user disruption!

  • UPDATE MAIL ROUTING

    Configure DNS records so email

    routes properly to the new platform

  • MIGRATE LEGACY DATA

    Secure data migration

    to target environment

  • ENSURE NO DOWNTIME!

    No data is lost or left behind,

    incoming mail is received at all times!

  • “GO LIVE” SUPPORT

    – User (Help Desk)
    – Admin support


WHY PARTNER WITH TRANSEND?

Experience & Qualification

Transend Corporation, headquartered in California’s Silicon Valley, has 25+ years of experience providing messaging solutions. Having successfully migrated 30+ million global users to new platforms, Transend is the ideal partner to carry out your migration project.

WHAT MAKES TRANSEND TRULY UNIQUE?

We’re the service provider
AND the software developer!

Unlike most vendors who rebrand 3rd party software, we don’t rely on anyone else’s email migration technology, experience or support. If problems arise, we won’t be submitting external support tickets resulting in delays. Our engineers simply pick up the phone to communicate with our internal developers to ensure real-time troubleshooting.

This direct line of communication represents an efficiency that positions migration projects for unparalleled success.

  • Eliminate support delays
  • Enhanced project efficiency
  • Full accountability

EXPRESS MIGRATION SERVICES

What’s Next?

After 10 years with Microsoft, we decided to switch to Google Workspace. After a few failed attempts to migrate the mailboxes ourselves, we cut our losses and asked Transend to perform the porject for us. Everyone at Transend was quick to assist and get our data migrated without a hitch. They were professional, efficient and provided tremendous value. They saved us countless hours and we had zero down time during the migration. I highly recommend the team at Transend!

Julie Olson Rachlin
Bolddogge.com

Reciprocal Capital partnered with Transend to migrate legacy email and documents as part of a broader server upgrade. Transend successfully completed the project on-schedule, and their excellent communication along the way provided real peace of mind. I can’t recommend their services highly enough.

Mike Alfano
Reciprocal Capital

Our company was facing a series of challenges by undertaking our email migration. With the clear planning, guidance, and execution of Transend’s team the project was painless. Several of our users have large and rather older data profiles which were easily brought to Microsoft 365. We couldn’t be happier with our experience provided by Transend. I heartily recommend the migration service.

Thomas Breuler
London Aviation Underwriters

Run! Don’t walk to partner with Transend if you are considering moving to a new email platform. Our first email migration we did ourself was a nightmare, so the second time we prepared by partnering with Transend. They delivered as promised and provided clear communication during the process! All our email folders and messages were migrated quickly and cleanly!

Angelica Steinker
Courteous Canine, Inc.

We were extremely impressed with the results of our Google-to-M365 migration. We spent over a year looking into solutions to migrate email accounts with 15+ years of email history. After initially talking with Transend we were skeptical about how simple they made the process sound. We delayed our decision due to these concerns, not truly believing it could be pulled off without major problems or some downtime. However, Transend was confident in its process and technology…and proved it! Zero downtime. Zero issues. We couldn’t have hoped for a smoother process!

Duane Needham
ICI Manufacturing

After years of problems with my email provider (random sent emails were not received by my clients) I decided it was time to switch hosts. So I started looking locally to find someone that could help me with the migration. With no luck locally, I decided to give Transend a chance. This decision turns out to be one of the best decisions I have made for my business! Their engineering team made the process so easy and pain-free. Transend migrated our email to M365 and it’s been working flawlessly ever since. If you’re looking for a company to handle your email migration, I highly recommend Transend – they’ll cover the entire process!

Darin McGuire
McGuire Tax

Transend’s speed and professionalism really stood out. There was one issue with a user who has an unusual obsession with saving draft messages. Following our mail migration we discovered his hundreds of draft messages weren’t editable in the target. Transend recreated the issue, engaged developers and deployed a fix within 1 day. This quick response was key to the overall perception of a smooth, well managed migration.

Joe Harnar
Vigilus LLC

We’re a small company with no IT staff, and thanks to Transend our migration from Microsoft 365 to Google Workspace was extremely smooth. The process was very organized with clear instructions as to what we needed to provide and what to expect. Timely communication took place when we did have questions. I highly recommended Transend’s migration services.

Mike Davis
Wildling

The project team at Transend provided a great service when migrating our data. It was a very easy, painless and successful process to transition our mail environment to Google Workspace.

Jeff Janik
Milton's Pizza & Pasta

Transend provided us with well-defined project steps, quickly assisted with any questions or issues, and kept us informed on each step as we worked through the process. The post migration “Go Live” Support was valuable in helping resolve any issues that surfaced after the migration was complete. Transend owned the project through completion quickly and carefully. If I had known about Transend a year ago I wouldn’t have waited so long to migrate!

Stephen Ceasar
FDR Services Corp.

Transend’s technical abilities and customer service are fantastic. They accomplished in two days what I failed to do over weeks. Their knowledge and tools made for a quick and easy migration from Google Workspace to M365. They even worked late to meet a tough deadline. I highly recommend Transend, and their pricing is extremely reasonable, even for a non-profit like us!

Emily Perkins
Leadership Council for Women in National Security
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Frequently Asked Questions

Included Services

Express Migration Services include the following services within the Scope of Work:

Getting Started

  • Dedicated Project Manager & Engineer
  • Provide secure access to a dedicated Project Portal
  • Provide guidance obtaining customer credentials

Setup & Configuration

  • Configure dedicated Migration Farm in secure AWS cloud
  • Prepare target platform
    • Register primary domain in target
    • Planning & provisioning of advanced requirements (Advanced Project Type only)
  • Build and validate migration software configuration
  • Prepare admin or end-user authentication; confirm connectivity to source/target environments
  • Confirm DNS cutover date (“Go Live”) and migration schedule

Transition to target environment

  • Pre-migrate data in advance of cutover
  • Update DNS records to support mail flow into and out of the target environment (“Go Live”)
    • MX records; TXT for Sender Policy Framework (SPF); Autodiscover
  • Perform data migration from source to target, including delta jobs
  • Confirm results; remediate migration errors

General Project Details

Just because we’re migration experts doesn’t mean we expect you to be! Express Migration Services are designed to support all types of users and organizations, including those with limited technical skills.

Your Project Manager will guide you through providing Transend with requested deliverables. Once we have the requested credentials, we perform all the work from there.

We will ensure all considerations are addressed so there is no downtime or disruption to end-users, and your transition to the new environment is seamless and hassle-free!

Once Express Migration Services are purchased, Transend can started right away!

All Customers will receive an invitation to their dedicated Project Portal within 1-2 business days. Within that Project Portal will be all relevant information and guidance needed to get started.

Most projects can be completed within 1-3 days from the date Transend begins the migration, although the number of accounts and amount of data in scope impact the timeline.

Your dedicated Project Manager and Engineer will be ready to begin right away, and with robust scalability and rapid throughput capabilities, Transend’s optimized technology supports a quick turnaround!

Cutovers are when you officially transition to (or “Go Live”) in the new platform, and all new incoming mail is routed to the new platform. Transend will communicate all relevant considerations leading up to the cutover, and will let you schedule a cutover date that meets your needs.

If Transend performs the cutover (Transend updates DNS records):

  • Monday – Thursday (3pm – 5pm US – Central Time).
    • Migration processing will begin immediately after confirming mail flow into the target.

If Customer performs the cutover (Customer updates DNS records):

  • After Transend receives confirmation from Customer the DNS cutover has been performed and email is flowing into the target, Transend will begin migration processing immediately during cutover hours (Monday – Thursday, 3pm – 5pm US – Central Time).

Note: if Customer has a need to cutover on Friday or during the weekend, please contact Transend to learn about the options available and additional fees.

Transend will request the following Customer To-Do Items, and will provide detailed guidance how to obtain each item:

  • Admin credentials to the source platform
  • Admin credentials to the target platform
  • User List
  • If necessary, DNS registrar credentials

If admin credentials cannot be provided, end-user passwords will be required.

Transend provides an optional “Go Live” Support package. Includes everything below for a one-time fee of $950.

Support:

2-weeks of post-cutover support to Users and Admins via phone, email, and remote screen share, as necessary.

  • User Support (Help Desk) – L1 support to Users covering platform access and usage
    • Online access
    • Local desktop client (Outlook)
    • Mobile devices (native app, iOS, Android)
  • Administrator (IT) Support – Guidance to administrators related to management features
  • Training Materials – online Help Center with feature-based information and guidance
    • User Help Center
    • Admin Help Center

Assessment:

Experts review your platform and make recommendations for optimization.

  • Platform review
    • Assessment and discovery
    • Discvoery meeting to understand needs, challenges and goals
  • Assessment report
    • Key findings
    • Optimization recommendations

    Express Migration Services Terms & Conditions can be viewed here.