FAQs about Transend’s offerings

GENERAL

Microsoft

  • Microsoft 365
  • Exchange / Outlook
  • PST
  • OST
  • MSG

Google

  • G Suite / Gmail
  • Google Workspace

HCL / IBM

  • Notes Domino
  • NSF
  • SmartCloud

Micro Focus

  • GroupWise

Amazon

  • Amazon WorkMail
IMAP & Other

  • Communigate Pro
  • Cyrus
  • Eudora
  • First Class
  • GoDaddy
  • Ipswitch IMail
  • IMAP Server
  • Kerio
  • MBOX
  • Mdaemon
  • Mirapoint
  • Mozilla Thunderbird
  • Netscape
  • POP Server
  • Rackspace (Exchange / IMAP)
  • Sun/Oracle JES/iPlanet/ONE
  • Yahoo
  • Zimbra

Microsoft
  • Microsoft 365
  • Exchange / Outlook
  • PST
  • OST
  • Outlook MSG
Google
  • G Suite / Gmail
  • Google Workspace
HCL / IBM
  • Notes Domino
  • NSF
  • SmartCloud
Micro Focus
  • GroupWise
Amazon Web Services
  • Amazon WorkMail
IMAP & Other
  • Communigate
  • EML
  • Eudora
  • First Class
  • GoDaddy
  • IMAP Server
  • Kerio
  • Mdaemon
  • Mirapoint
 
  • MBOX
  • Netmail XML Archive
  • Oracle Communication Server
  • Pegasus
  • POP Server
  • Rackspace
  • Sun/Oracle JES/iPlanet/One
  • Thunderbird/Netscape
  • Yahoo
  • Zimbra
  • Other

There are many email systems and file types not listed that are supported through a standard format.

If your email system or file type is not listed, please Contact Us. The likelihood is we do support it.

Transend Migration Console supports the migration of the following user mailbox objects:

  • Email
  • Calendars
  • Contacts
  • Tasks
  • Archives

When purchasing Transend’s Professional Services, the migration of the following non-user mailbox objects can be supported:

  • Rooms / Resources
  • Groups / Distribution Lists
  • Delegation
  • Aliases
  • Other Active Directory attributes

Transend Migration Console runs on Windows only. However, there are options for Mac users:

  • Boot Camp Assistant – Install Windows 10 on your Mac (free of charge)
  • Parallels – run Windows on your Mac
  • Launch a Windows VM on your Mac.

Transend products run on English versions of Windows only. Set the Windows display language to English to ensure services operate correctly.

A Free Trial version of Transend Migration Console is available for download on the Transend website.

The Free Trial allows users to evaluate all features of the software, but will limit you to the migration of 5 items per folder/address book/calendar.

PROCUREMENT

You can purchase online with a credit card or via PayPal.

Alternatively, you can issue a Purchase Order and pay by Wire Transfer, PayPal, or Company Check.

Transend’s remittance address is:

Transend Corporation
Attn: Accounts Receivable
855 14th Ave.
Menlo Park, CA 94025

For wire transfer details or Transend’s Federal Tax ID number, please Contact Us.

Once we receive a valid Purchase Order, we will send you an invoice with net-30 day payment terms.

All Transend products are available for download on a try-before-you-buy basis.

We provide a free trial of the software to let you fully evaluate our products before making a purchase decision. During your trial, and after you’ve purchased the software, our support staff is available to assist with product usage issues via email or telephone. We strongly recommend that all customers download, install, and test the trial version of any product prior to making a purchase.

In certain instances, if due to technical difficulties or platform incompatibilities the software will not function properly, we may, at our discretion, issue a refund. In such instances, we require that you have contacted (and received) technical support to ensure you have taken all necessary steps to correctly operate the software prior to being eligible for a refund. In order to provide the appropriate level of technical support, Transend requires customers are able to provide software log files, as requested. Unused licenses do not expire and can be used at any time. As such, unused licenses are not subject to refund.

Customers who purchase licenses to migrate to Amazon WorkMail rather than requesting free production licenses are entitled to enhanced Support & Maintenance that free licenses are not bundled with. As such, Transend is not able to offer refunds to paying customers who later request free production licenses to migrate to Amazon WorkMail.

Transend does not offer refunds on service engagements.

All purchases include 1 year of Support & Maintenance from date of purchase, which allows you to upgrade to the latest version at any time during that term free of charge.

If your Support & Maintenance period has expired, the upgrade fee is 50% of your original purchase price.

Transend’s remittance address is:

Attn: Accounts Receivable
855 14th Ave.
Menlo Park, CA 94025

SUPPORT & MAINTENANCE

Every purchase includes Support & Maintenance (for 1-year from purchase date), and the benefits vary depending on your purchased Edition:

Personal Edition:

  • Email-only support regarding installation and product usage issues (during business hours)
  • Free product updates (for 1-year from purchase date)
  • Maximum response time of 24 hours (Mon – Fri)

Professional Edition:

  • Telephone and email support regarding product usage issues
  • Product configuration recommendations
  • Free product updates (for 1-year from purchase date)
  • Maximum response time of 24 hours (Mon – Fri)

Enterprise Edition:

  • Telephone and email support regarding product usage issues
  • Priority access to senior support engineers
  • Product configuration recommendations
  • Free product updates (for 1-year from purchase date)
  • Maximum response time of 24 hours (Mon – Fri)

If migrating to a cloud-based platform (i.e. M365, Google Workspace), reported issues must be from viewing data online and not in a locally installed application (i.e. local Outlook).

Transend’s normal support hours are 9am – 5pm (Pacific), Mon – Fri.

Extended Support: If you will be performing a migration during non-business hours, or anticipate a need for support during non-business hours, please contact us to purchase Extended Support. In most cases we require at least 7 days advanced notice so we can schedule a support engineer to be available.

LICENSING

One license is required for each mailbox requiring migration. User mailboxes, shared mailboxes, public folders, service mailboxes, etc. all require their own license.

Each licenses allows you to migrate a respective mailbox as many times as necessary. Powerful deduplication features allow for delta migrations to support both big bang and phased migrations.

Transend Migration Console should only be installed on a single machine.

However, depending on the Edition you purchased, you may scale your project by installing Transend Remote Agent(s) on as many machines as your licensed Edition will allow. View details on the different Editions and their scalability benefits.

Absolutely not! You only need to purchase licenses for the number of mailboxes you need to migrate.

Yes, Transend offers discounts for all of the above. Please Contact Us to request discounted pricing.

For Education customers, Transend provides significant discounts to student accounts. When requesting pricing, it’s important to differentiate staff/faculty from students, as Transend provides much more aggressive discounts to students than all other users.

Yes, although it’s not recommended. Transend Migration Console integrates the exact same migration engine, while adding enhanced functionality that is lacking in Transend Migrator.

However, you may still evaluate and purchase Transend Migrator, now called Transend Migrator (Classic). Effective December 31, 2021, Transend deprecated all support for Transend Migrator (Classic).

Please Contact Us to request Transend Migrator (Classic).

SERVICES

Express Migration Services include the following services within the Scope of Work:

Getting Started

  • Dedicated Project Manager & Engineer
  • Provide secure access to a dedicated Project Portal
  • Provide guidance obtaining customer credentials

Setup & Configuration

  • Configure dedicated Migration Farm in secure AWS cloud
  • Prepare target platform
    • Register primary domain in target
    • Planning & provisioning of advanced requirements (Advanced Project Type only)
  • Build and validate migration software configuration
  • Prepare admin or end-user authentication; confirm connectivity to source/target environments
  • Confirm DNS cutover date (“Go Live”) and migration schedule

Transition to target environment

  • Pre-migrate data in advance of cutover
  • Update DNS records to support mail flow into and out of the target environment (“Go Live”)
    • MX records; TXT for Sender Policy Framework (SPF); Autodiscover
  • Perform data migration from source to target, including delta jobs
  • Confirm results; remediate migration errors

For more details, click here.

For pricing information, click here.

Express Migration Services Terms & Conditions can be viewed here.

All Enterprise Professional Services projects include a custom Scope of Work, unique to each customer’s specific requirements. Please Request a Proposal for more details.

The following Terms & Conditions shall apply to Enterprise Migration Services Proposals (the “Agreement”). Transend will provide the Transend Services (“Services”) to Customer as defined in the Breakdown of Transend Services (“Scope of Work”).

1. CONFIDENTIAL INFORMATION

1.1 In the course of performing the activities contemplated by this Agreement, each party may disclose Confidential Information to the other party. The party disclosing Confidential Information is the “Discloser”, and the party receiving the Confidential Information is the “Recipient”. “Confidential Information” is information which is: (a) marked as “confidential” and disclosed in writing or in a visual presentation which is marked as “confidential”, or (b) disclosed orally and identified as confidential at the time of disclosure and then described in detail and designated to show its confidential nature in a written message sent to the Recipient within thirty (30) days after disclosure, or (c) email data belonging to Customer, the identity of Customer users and administrators, and (d) the terms and conditions of this Agreement. Confidential Information shall not include and nothing in the Agreement shall prohibit or limit either party’s use or disclosure of information (including but not limited to ideas, concepts, know-how, techniques, and methodologies) that is: (i) known to or in the Recipient’s possession prior to receipt of Discloser’s Confidential Information, (ii) publicly (or become publicly) know or readily ascertainable through no breach of this Agreement by recipient; (iii) is rightfully received by the Recipient from a third party without a duty of confidentiality; (iv) disclosed by Discloser to a third party without a duty of confidentiality on/the third party; (v) is independently developed or learned by Recipient, or (vi) disclosed by Recipient with Discloser’s prior written approval.

1.2 Discloser is providing its Confidential Information to the Recipient solely relating to its performance under this Agreement, and those other parties with whom Recipient has written confidentiality agreements imposing confidentiality obligations no less restrictive than those contained in this section.

1.3 From the time Recipient receives Discloser’s Confidential Information until two (2) years after the termination of this Agreement, (the “Protection Period”), Recipient will protect the confidentiality of Discloser’s Confidential Information by using the same degree of care, but no less than a reasonable degree of care, to prevent the unauthorized use, dissemination or publication of the Confidential Information as Recipient uses to protect its own confidential information of a like nature. At the end of the Protection Period, Recipient’s obligations end.

1.4 If Recipient is required to reveal Discloser’s Confidential Information under a subpoena, court order or other operation of law, Recipient will provide, to the extent permitted by applicable law, reasonable prior notice to allow Discloser a reasonable opportunity to obtain a protective order.

1.5 Each Party warrants that it has the right to make the disclosures under this Agreement. EXCEPT AS SPECIFIED IN THIS SECTION, THE DISCLOSER PROVIDES CONFIDENTIAL INFORMATION “AS IS” WITHOUT WARRANTY OF ANY KIND.

2. PROCESSING OF CONFIDENTIAL INFORMATION

2.1 Transend shall only process Confidential Information for the purposes of fulfilling its obligations under this Agreement and shall not process, transfer, modify, amend or alter any Confidential Information or disclose or permit the disclosure of Confidential Information to any third party other than in accordance with Customer’s documented instructions.

3. TRANSEND PERSONNEL

3.1 Transend guarantees that it shall treat all Confidential Information as strictly confidential and that it shall inform all its employees and/or contractors engaged in processing Confidential Information of the confidential nature of such Confidential Information. Transend shall take reasonable steps to ensure the reliability of any employee and/or contractor who may have access to the Confidential Information, ensuring in each case that access is strictly limited to those persons or parties who need to access the relevant Confidential Information.

3.2 Transend shall ensure that all such persons or parties involved in the processing of Confidential Information have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.

4. SECURITY

4.1 Transend shall implement technical and organizational measures to ensure an appropriate level of security of Confidential Information. In assessing the appropriate level of security, Transend shall take account in particular of the risks that are presented by processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Confidential Information transmitted, stored or otherwise processed. The technical and organizational measures shall include in any case reasonable measures:

4.1.1 to ensure that the Confidential Information can be accessed only by authorized parties;

4.1.2 to protect Confidential Information against accidental or unlawful destruction, accidental loss or alteration, unauthorized or unlawful storage, processing, access or disclosure;

4.1.3 to identify vulnerabilities with regard to the processing of Confidential Information in systems used to provide Services to Customer.

5. INDEMNITY

5.1 Transend indemnifies Customer and holds Customer harmless against all claims, actions, third party or Supervisory Authority claims, losses, damages and expenses incurred by Customer and arising directly or indirectly out of or in connection with a breach of this Agreement by Transend.

5.2 Customer is not liable for any damage or cost, either by contract or tort, towards Transend, except in case of gross negligence or willful misconduct.

6. LIMITATION OF LIABILITY

6.1 IN NO EVENT SHALL TRANSEND BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL, PUNITIVE OR SIMILAR DAMAGES ARISING OUT OF OR RELATED TO THE SERVICES. THE TOTAL CUMULATIVE LIABILITY OF TRANSEND ARISING OUT OF AND RELATED TO THE SERVICES WILL NOT, REGARDLESS OF THE NUMBER OF INCIDENTS OR CAUSES GIVING RISE TO ANY SUCH LIABILITY, EXCEED THE FEES PAID TO TRANSEND IN RESPECT OF THE SERVICES GIVING RISE TO THE CLAIM. THESE LIMITATIONS ON LIABILITY SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, REGARDLESS OF THE CAUSE OF ACTION OR BASIS OF LIABILITY (WHETHER IN CONTRACT, TORT OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7. PAYMENT TERMS

7.1 Unless stated otherwise in the Agreement’s Supplemental Terms & Conditions, upon receipt of the signed Agreement and a valid Purchase Order, Transend will provide an invoice with net 30-day payment terms from the date of invoice (to be sent no earlier than the kickoff meeting), or due upon execution of the Production Migration Initiation Form (referenced in the Scope of Work), whichever is sooner. If payment is not received by Transend prior to the Production cutover, Transend will not be required to provide any services until payment is received.

Note: Invoices can be paid with a Customer check or wire transfer (in US dollars). Add USD $40 to the above price for wire transfer payment (the fees deducted by the banks). There is a 4% (US) or 5.5% (International) order processing/convenience fee for credit card payments (fees deducted by our bank).

7.2 All defined fees are in US dollars.

8. MISCELLANEOUS

8.1 Any migration functionality that is not advertised by Transend cannot be expected to be performed unless specifically identified in the Scope of Work.

8.2 Any specific data fidelity requirements that are not supported by Transend software are not supported as a service without advanced notice and/or custom development services.

8.3 All timelines and expected project completion dates are estimates only and can change at any time.

8.4 Any project delays caused by Customer once migration activity has started will likely require additional setup fees when Customer is ready to resume with migration activity.

8.5 If Customer delays providing Transend with requested credentials by 30 or more days after project initiation, additional fees may be required once Customer is ready to resume the project.

8.6 All target mailboxes and/or drives must include enough storage capacity for the amount of source data to be migrated into the target account. Any remediation required due to errors generated from lack of target storage could result in additional fees.

8.7 If a file migration is in the project’s scope, unless stated otherwise in the SOW it is Customer’s responsibility to recreate file and/or folder permissions in the target after the file migration has completed. Transend’s default file migration software does not migrate or provisioning file permissions.

8.8 When migrating from Google Workspace (even when migrating to another Google Workspace tenant), Google proprietary formats (Docs, Sheets, etc.) will be converted into Microsoft equivalents.

8.9 Each project has a post-migration support period of 2 weeks, which begins when Transend informs you the migration is complete. It is Customer’s responsibility to report specific errors that require remediation during the support period. If migrating to a cloud-based platform (i.e. M365, Google Workspace), reported issues must be from viewing data online and not in a locally installed application (i.e. local Outlook). Any remediation or follow-up services requested after the 2-week support period has expired will likely require additional fees.

8.10 These terms and conditions shall be governed and interpreted for all purposes by the laws of the State of Nevada, U.S.A., without reference to its conflict of laws principles. Any dispute, action or proceeding arising out of or related to the services or these terms and conditions shall be commenced in the state courts of Nevada. Each party submits to the personal jurisdiction and exclusive venue of such courts, and waives any objections thereto.

8.11 During the period that Transend is performing Services under this Agreement and for a period of one year following the expiration or termination of this Agreement or project completion, Customer shall not, directly or indirectly through a third party, refer for employment, solicit, or offer employment to any Transend personnel, without the prior written consent of Transend.

8.12 Unless it explicitly states it in your Agreement, Customer is not to configure, operate, update, or use the Transend software at any time during the project. Any unintended consequences that result from Customer’s access, usage or performance of Transend software during the project could potentially result in project delays and additional fees. Transend software is to be operated by Transend personnel only during your project.

8.13 These terms and conditions, together with the Agreement, set forth the entire agreement of the parties and supersede all prior agreements and understandings, whether written or oral, with regard to the subject matter hereof, and may be amended only by a written instrument signed by both parties.

CONTACT

Transend’s normal business hours are 9am – 5pm (Pacific), Mon – Fri. If you will be performing a migration during non-business hours, or anticipate a need for support during non-business hours, please contact us to purchase Extended Support. In most cases we require at least 7 days advanced notice so we can schedule a support engineer to be available.

You may contact Transend during business hours at (650) 324-5370

Please Contact Us for any reason, including to Request a Quote, request Technical Support, general Sales inquiry, Partner requests, etc.

PRIVACY

Transend considers the privacy of it’s customers extremely important. View Transend’s Privacy Policy to learn more.

Transend fully complies with all GDPR rules and regulations. Please Contact Us for more details.

Still need help?

If there is somehting that we did not address within the above topics please get in touch with us directly.

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