Transend’s response to COVID-19

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FAQs about Transend’s offerings

If you have additional questions, please Contact Us

GENERAL

Microsoft

  • Microsoft 365
  • Exchange / Outlook
  • PST
  • OST
  • MSG

Google

  • G Suite / Gmail

HCL / IBM

  • Notes Domino
  • NSF
  • SmartCloud

Micro Focus

  • GroupWise

Amazon

  • Amazon WorkMail
IMAP & Other

  • Communigate Pro
  • Cyrus
  • Eudora
  • First Class
  • GoDaddy
  • Ipswitch IMail
  • IMAP Server
  • Kerio
  • MBOX
  • Mdaemon
  • Mirapoint
  • Mozilla Thunderbird
  • Netscape
  • POP Server
  • Rackspace (Exchange / IMAP)
  • Sun/Oracle JES/iPlanet/ONE
  • Yahoo
  • Zimbra

There are many email systems and file types not listed that are supported through a standard format. If your email system or file type is not listed, please Contact Us. The likelihood is we do support it.

Transend software supports the migration
of the following user mailbox objects:

  • Email
  • Calendars
  • Contacts
  • Tasks
  • Archives

As a service, Transend supports the migration
of the following non-user mailbox objects:

  • Rooms / Resources
  • Groups / Distribution Lists
  • Delegation
  • Aliases
  • Other Active Directory attributes

You can purchase online with a credit card or via PayPal. Alternatively, you can issue a Purchase Order and pay by Wire Transfer, PayPal, or Company Check.

Once we receive a valid Purchase Order, we will send you an invoice with net-30 day payment terms.

All Transend products are available for download on a try-before-you-buy basis. We provide a free trial of the software to let you fully evaluate our products before making a purchase decision. During your trial, and after you’ve purchased the software, our support staff is available to assist with product usage issues via email or telephone. We strongly recommend that all customers download, install, and test the trial version of any product prior to making a purchase.

In certain instances, if due to technical difficulties or platform incompatibilities the software will not function properly, we may, at our discretion, issue a refund. In such instances, we require that you have contacted (and received) technical support to ensure you have taken all necessary steps to correctly operate the software prior to being eligible for a refund.

All purchases include 1 year of Support & Maintenance from date of purchase, which allows you to upgrade to the latest version at any time during that term free of charge.

If your Support & Maintenance period has expired, the upgrade fee is 50% of your original purchase price.

SUPPORT & MAINTENANCE

Every purchase includes Support & Maintenance (for 1-year from purchase date):

  • Telephone & email support regarding product usage issues (during business hours)
  • Free product updates for one-year from purchase date
  • Maximum response time of 24 hours (M -F)

CONTACT

Transend’s normal business hours are 9am – 5pm (Pacific), Mon – Fri.

If you will be performing a migration during non-business hours, and anticipate a need for support during non-business hours, please contact us at least 7 days in advance so we can schedule a support engineer to be available, if possible.

You may contact Transend during business hours at (650) 324-5370

Please Contact Us for any reason, including to Request a Quote, request Technical Support, general Sales inquiry, Partner requests, etc.

LICENSING

One license is required for each user mailbox requiring migration, regardless of how many machines the software is installed on or who operates the software.

Each licenses allows you to migrate a respective mailbox as many times as necessary. Powerful deduplication features allow for delta migrations to support both big bang and phased migrations.

You may scale your project by installing Transend Migrator on as many machines as necessary.

Yes, Transend offers discounts for all of the above. Please Contact Us to request your discounted pricing.

Absolutely not, you only need to purchase licenses for the number of mailboxes you need to migrate.

PRIVACY

Transend considers the privacy of it’s customers extremely important. View Transend’s Privacy Policy to learn more.

Transend fully complies with all GDPR rules and regulations. Please Contact Us for more details.

Still need help?

If there is somehting that we did not address within the above topics please get in touch with us directly.

Request Support