FAQs about Transend’s offerings

If you have additional questions, please Contact Us

GENERAL

Microsoft

  • Microsoft 365
  • Exchange / Outlook
  • PST
  • OST
  • MSG

Google

  • G Suite / Gmail
  • Google Workspace

HCL / IBM

  • Notes Domino
  • NSF
  • SmartCloud

Micro Focus

  • GroupWise

Amazon

  • Amazon WorkMail
IMAP & Other

  • Communigate Pro
  • Cyrus
  • Eudora
  • First Class
  • GoDaddy
  • Ipswitch IMail
  • IMAP Server
  • Kerio
  • MBOX
  • Mdaemon
  • Mirapoint
  • Mozilla Thunderbird
  • Netscape
  • POP Server
  • Rackspace (Exchange / IMAP)
  • Sun/Oracle JES/iPlanet/ONE
  • Yahoo
  • Zimbra
Microsoft
  • Microsoft 365
  • Exchange / Outlook
  • PST
  • OST
  • Outlook MSG
Google
  • G Suite / Gmail
  • Google Workspace
HCL / IBM
  • Notes Domino
  • NSF
  • SmartCloud
Micro Focus
  • GroupWise
Amazon Web Services
  • Amazon WorkMail
IMAP & Other
  • Communigate
  • EML
  • Eudora
  • First Class
  • GoDaddy
  • IMAP Server
  • Kerio
  • Mdaemon
  • Mirapoint
 
  • MBOX
  • Netmail XML Archive
  • Oracle Communication Server
  • Pegasus
  • POP Server
  • Rackspace
  • Sun/Oracle JES/iPlanet/One
  • Thunderbird/Netscape
  • Yahoo
  • Zimbra
  • Other

There are many email systems and file types not listed that are supported through a standard format. If your email system or file type is not listed, please Contact Us. The likelihood is we do support it.

Transend Migration Console supports the migration of the following user mailbox objects:

  • Email
  • Calendars
  • Contacts
  • Tasks
  • Archives

When purchasing the Enterprise Edition of Transend Migration Console, or Transend’s Professional Services, the migration of the following non-user mailbox objects are supported:

  • Rooms / Resources
  • Groups / Distribution Lists
  • Delegation
  • Aliases
  • Other Active Directory attributes

Transend Migration Console runs on Windows only.

However, there are options for Mac users:

  • Boot Camp Assistant – Install Windows 10 on your Mac (free of charge)
  • Parallels – run Windows on your Mac
  • Launch a Windows VM on your Mac.

PROCUREMENT

You can purchase online with a credit card or via PayPal. Alternatively, you can issue a Purchase Order and pay by Wire Transfer, PayPal, or Company Check.

Transend’s remittance address is:

Transend Corporation
Attn: Accounts Receivable
855 14th Ave.
Menlo Park, CA 94025

For wire transfer details or Transend’s Federal Tax ID number, please Contact Us.

Once we receive a valid Purchase Order, we will send you an invoice with net-30 day payment terms.

All Transend products are available for download on a try-before-you-buy basis. We provide a free trial of the software to let you fully evaluate our products before making a purchase decision. During your trial, and after you’ve purchased the software, our support staff is available to assist with product usage issues via email or telephone. We strongly recommend that all customers download, install, and test the trial version of any product prior to making a purchase.

In certain instances, if due to technical difficulties or platform incompatibilities the software will not function properly, we may, at our discretion, issue a refund. In such instances, we require that you have contacted (and received) technical support to ensure you have taken all necessary steps to correctly operate the software prior to being eligible for a refund. In order to provide the appropriate level of technical support, Transend requires customers are able to provide software log files, as requested.

Unused licenses do not expire and can be used at any time. As such, unused licenses are not subject to refund.

Customers who purchase licenses to migrate to Amazon WorkMail rather than requesting free production licenses are entitled to enhanced Support & Maintenance that free licenses are not bundled with. As such, Transend is not able to offer refunds to paying customers who later request free production licenses to migrate to Amazon WorkMail.

All purchases include 1 year of Support & Maintenance from date of purchase, which allows you to upgrade to the latest version at any time during that term free of charge.

If your Support & Maintenance period has expired, the upgrade fee is 50% of your original purchase price.

Transend’s remittance address is:

Attn: Accounts Receivable
855 14th Ave.
Menlo Park, CA 94025

SUPPORT & MAINTENANCE

Every purchase includes Support & Maintenance (for 1-year from purchase date), and the benefits vary depending on your purchased Edition:

Personal Edition:

  • Email-only support regarding installation and product usage issues (during business hours)
  • Free product updates (for 1-year from purchase date)
  • Maximum response time of 24 hours (Mon – Fri)

Professional Edition:

  • Telephone and email support regarding product usage issues
  • Product configuration recommendations
  • Free product updates (for 1-year from purchase date)
  • Maximum response time of 24 hours (Mon – Fri)

Enterprise Edition:

  • Telephone and email support regarding product usage issues
  • Priority access to senior support engineers
  • Product configuration recommendations
  • Free product updates (for 1-year from purchase date)
  • Maximum response time of 24 hours (Mon – Fri)

Transend’s normal support hours are 9am – 5pm (Pacific), Mon – Fri.

Extended Support:

If you will be performing a migration during non-business hours, or anticipate a need for support during non-business hours, please contact us to purchase Extended Support. In most cases we require at least 7 days advanced notice so we can schedule a support engineer to be available.

LICENSING

One license is required for each mailbox requiring migration.

User mailboxes, shared mailboxes, public folders, service mailboxes, etc. all require their own license.

Each licenses allows you to migrate a respective mailbox as many times as necessary. Powerful deduplication features allow for delta migrations to support both big bang and phased migrations.

Transend Migration Console should only be installed on a single machine.

However, depending on the Edition you purchased, you may scale your project by installing Transend Remote Agent(s) on as many machines as your licensed Edition will allow.

View details on the different Editions and their scalability benefits.

Transend offers multiple editions of Transend Migration Console that meet different needs.


Personal Edition

– Migrate a maximum of 10 mailboxes
– End-user authentication only (requires password for each user)
– Install on a single workstation
– Limited reporting functionality (Forecast Completion Timeline is disabled)

Included Support & Maintenance:

– Email only support regarding installation and product usage issues
– Free product updates


Professional Edition

– Scale across a maximum of 3 remote machines (virtual or physical)
– Process up to 5 concurrent threads per migration machine
– Enhanced reporting, including live Forecast Completion Timeline that estimates migration completion date

Included Support & Maintenance:

– Telephone and Email support regarding installation and product usage issues
– Product configuration recommendations
– Free product updates


Enterprise Edition

– Scale across an unlimited number of remote machines (virtual or physical)
– Process unlimited concurrent threads per migration machine
Local Archive Migrator simplifies the migration of locally stored archives
– Enhanced reporting, including live Forecast Completion Timeline that estimates migration completion date

Included Support & Maintenance:

– Telephone and Email support regarding installation and product usage issues
– Priority access to senior support engineers
– Product configuration recommendations
– Free product updates

Absolutely not! You only need to purchase licenses for the number of mailboxes you need to migrate.

Yes, Transend offers discounts for all of the above. Please Contact Us to request discounted pricing.

For Education customers, Transend provides significant discounts to student accounts. When requesting pricing, it’s important to differentiate staff/faculty from students, as Transend provides much more aggressive discounts to students than all other users.

Yes. The newly released Transend Migration Console integrates the exact same migration engine, while adding new functionality that is lacking in Transend Migrator. However, you may still evaluate and purchase Transend Migrator, now called Transend Migrator (Classic).

Effective December 31, 2021, Transend will deprecate all support for Transend Migrator (Classic).

Please Contact Us to request Transend Migrator (Classic).

CONTACT

Transend’s normal business hours are 9am – 5pm (Pacific), Mon – Fri.

If you will be performing a migration during non-business hours, or anticipate a need for support during non-business hours, please contact us to purchase Extended Support. In most cases we require at least 7 days advanced notice so we can schedule a support engineer to be available.

You may contact Transend during business hours at (650) 324-5370

Please Contact Us for any reason, including to Request a Quote, request Technical Support, general Sales inquiry, Partner requests, etc.

PRIVACY

Transend considers the privacy of it’s customers extremely important. View Transend’s Privacy Policy to learn more.

Transend fully complies with all GDPR rules and regulations. Please Contact Us for more details.

Still need help?

If there is somehting that we did not address within the above topics please get in touch with us directly.

Request Support