Training & Learning Solutions

Maximize end-user efficiency!

Custom blended training approach meets all user needs

Learning Portal

LEARNING PORTAL

On-Demand Videos

A library of on-demand videos detail Microsoft 365 features, services and best practices. From comprehensive courses to quick tip videos, Transend’s Learning Portal offers a complete package that meets the needs and learning styles of all users.

Videos are recorded in a “screen-cast” style, where viewers will see the instructor click-through the application, making it easy to follow and understand.

  • ON-DEMAND LIBRARY OF VIDEOS
  • MONTHLY LIVE WEBINARS
  • CUSTOM DASHBOARD SPECIFIC TO YOUR PREFERENCES

Quick Bites

Typically 2-5 minutes in duration that overview specific features.
Examples: Outlook rules, Safely share files in OneDrive, Teams channels.

Skill Ups

More comprehensive content, typically 20-40 minutes in duration. They combine multiple Quick Bites to fully cover a larger topic.
Examples: Outlook Calendar, Microsoft SharePoint.

Belts

A comprehensive series with more advanced content throughout the Belt track. Includes granular details about specific applications or services.
Example: Microsoft Teams – advanced usage

Maximize ROI by empowering users!

  • ACCESS THOUSANDS OF VIDEOS ON-DEMAND
  • ATTEND LIVE MONTHLY WEBINARS
  • AFFORDABLE GROUP-BASED PRICING
PRICING
Monthly Subscription
Users Monthly Cost (all users)

Up to 10

$ 75

Up to 50

$ 145

Up to 100

$ 235

Up to 250

$ 375

250+

CONTACT US

Stay current with M365 feature updates

Users will be the first to know when Microsoft changes something!

Microsoft is constantly enhancing features and services, making it important users are aware of what new features are available. New videos are constantly uploaded so users can stay current with the latest feature enhancements.

As Microsoft releases new features and services, we update the video library to meet the demand for additional education and learning opportunities. The faster end-users learn about new features deployed by Microsoft, the more efficient and effective they will be in their day-to-day activities.

Common Microsoft 365 Services

Comprehensive coverage of Microsoft 365 services, features and best practices!

  • Microsoft 365
  • Outlook (Web)
  • Outlook (Windows)
  • Microsoft Office
  • Excel, Word, Powerpoint
  • Teams
  • OneDrive
  • SharePoint
  • Access
  • OneNote
  • Mobile device access
  • Professional Development
  • Microsoft Windows
  • Security Awareness
  • …and more!
Live Training

LIVE TRAINING

Remote Instructor-lead Sessions

Detail Microsoft 365 features, capabilities, and best practices.
Sessions with custom curriculum can be performed pre-cutover and post-cutover (Q&A).

Live Training customized to your needs!

In-depth live training covering all required Microsoft 365 services
  • END-USER AND ADMIN FOCUSED CURRICULUM
  • EMAIL - OUTLOOK (WEB, DESKTOP & MOBILE)
  • FILE HOSTING AND SHARING - ONEDRIVE & SHAREPOINT
  • COLLABORATION - TEAMS
  • 1 HOUR SESSIONS (45 MIN CURRICULUM, 15 MIN Q&A)
  • INCLUDE UP TO 250 USERS PER SESSION
PRICING
Live Training
Sessions Cost per Session

Up to 10

$ 900 / session

Up to 20

$ 800 / session

Up to 50

$ 750 / session

51+

CONTACT US

End-User Training

Pre-Cutover Sessions

Ensure users and admins are prepared for the transition to Microsoft 365

Transend will schedule training sessions/workshops that detail the different nuances of Microsoft 365. Ensure that all end-users are prepared for the transition and can perform their necessary tasks efficiently. Remote training sessions will focus on the following:

  1. General Microsoft 365 usage, navigation and functionality
  2. Outlook / OneDrive / SharePoint / Teams overview and best practices
  3. Access via mobile devices
  4. Security best practices

Post-Cutover Q&A

Once live in Microsoft 365, receive guidance about features you don’t understand

After the transition (cutover), Transend can perform remote sessions dedicated to Q&A to answer any questions users have about the new platform. Users can submit questions in advance of training sessions, or ask them in real-time during the session. Transend engineers (while sharing their screen) will answer questions through navigation of the M365 UI during the remote session.

Administrator Training

Ensure IT administrators are prepared to support all users

Transend provides remote training sessions to administrators to ensure internal IT is properly enabled to perform general network administration and assist end-users on an ongoing basis. Remote workshops will focus on Microsoft 365’s features and best practices and identify any risk areas that are likely to generate Help Desk inquires. Admin training is generally performed pre-transition to prepare admins to support Microsoft 365 upon transition.

After understanding your needs, Transend will customize an administrator training curriculum. Examples:

ADMINISTRATOR TRAINING SESSIONS ON THE FOLLOWING:
  1. Everyday application use – Microsoft 365 admin capabilities
  2. Everyday application use – Email/Calendar/OneDrive/SharePoint/Teams
TRAINING SESSIONS RELATED TO END-USER USAGE:
  1. Access to the Microsoft 365 environment via the web and mobile devices
  2. Email/Calendar/OneDrive/SharePoint/Teams best practices
  3. Safely sharing data outside the organization; Security awareness
  4. Use of Microsoft 365 Groups
TRAINING SESSIONS RELATED TO ADMIN FUNCTIONS:
  1. Provisioning and de-provisioning user accounts; data management
  2. Control of user account data permissions
  3. Distribution of Microsoft 365 data in Windows and mobile environments
  4. Archiving & Legal Holds; Reporting

CHANGE MANAGEMENT OPTIONS FOR ALL USERS

Increase productivity & add organizational value

VIEWED

Over 44,000 hours of videos
watched by users worldwide

ATTENDED

Over 37,000 live sessions
hosted by training experts

ROI

Over $18,240,000
worth of ROI realized

Transend was instrumental in quickly catapulting our organization into full adoption of Microsoft Teams as our primary communication and collaboration platform. They later provided guidance to our staff related to OneDrive implementation. The customized training sessions allowed us quickly maximize Microsoft’s capabilities! I highly recommend Transend for all Microsoft 365 training needs.

Santita Prather
SkyPoint Federal Credit Union

When the State of Vermont chose Microsoft Teams for web conferencing, Transend created custom videos to assist with training our end-users. These videos were instrumental in helping employees adopt and use the new collaboration services successfully!

Director of Information Technology
State of Vermont

Transend’s Learning Portal is easy to use and intuitive, with tons of content. And the Live Training sessions are excellent, with curriculum that is customized to the specific needs of our users. Our project management office is looking forward to the next class!

Senior Project Manager
Dartmouth-Hitchcock Medical Center

Our firm needed Microsoft 365 training customized especially for accountants with ‘power-user’ skills. Transend developed a comprehensive one-day instructor-led course covering a long list of topics, from the most complex functions to those we absolutely need to know!

John Davis, CPA
Davis & Hodgdon Associates CPAs

We had received internal private training sessions from an independent consultant, but it just wasn’t scalable. So just like we do for other things, we went looking for a partner and aligned well with Transend. Their depth of knowledge covers all features and functionality found in cloud based mail platforms.

Director of IT
Printing & IT Services

Microsoft 365 is new to the agency, so the core collaboration services such as Teams, OneDrive & SharePoint were not applications users were comfortable with. Transend’s training sessions and Learning Portal provided invaluable guidance!

Department of Savings & Mortgage Lending
State of Texas

Run! Don’t walk to partner with Transend if you are considering moving to a new email platform. Our first email migration we did ourself was a nightmare, so the second time we prepared by partnering with Transend. They delivered as promised and provided clear communication during the process! All our email folders and messages were migrated quickly and cleanly!

Angelica Steinker
Courteous Canine, Inc.

Transend’s service was beyond excellent in all areas! My project manager’s technical skills, communication and professionalism were outstanding from the very start through completion. I can recall only a handful of business relationships and projects that were managed this well. Thank you!

Charles O'Neil
Chares River Properties

Transend’s technical abilities and customer service are fantastic. They accomplished in two days what I failed to do over weeks. Their knowledge and tools made for a quick and easy migration from Google Workspace to M365. They even worked late to meet a tough deadline. I highly recommend Transend, and their pricing is extremely reasonable, even for a non-profit like us!

Emily Perkins
Leadership Council for Women in National Security

Transend provided us with well-defined project steps, quickly assisted with any questions or issues, and kept us informed on each step as we worked through the process. The post migration support and training services were incredibly valuable in helping resolve any issues that surfaced after the migration was complete, and providing platform feature guidance. Transend owned the project through completion quickly and carefully. If I had known about Transend a year ago I wouldn’t have waited so long to migrate!

Stephen Ceasar
FDR Services Corp.

Transend’s expertise and professionalism were evident throughout the entire process. Our Project Manager demonstrated a deep understanding of the project complexities, and their attention to detail ensured a smooth transition despite many irregularities our environment presented. Watching Transend successfully perform our migration to Google Workspace was a pleasure!

Susan Fixsen
Pacific Oak Homes

Frequently asked questions

Each 1-hour session includes 40-45 minutes of general overview curriculum and 15-20 minutes of Q&A. If the session is a designed Q&A session, the entire 1 hour is dedicated to Q&A.

All live sessions are scheduled at a mutually agreement time slot for both parties. Transend does perfrom training during non-US buiness hours to ensure customers around the globe are supported at a time that works best for its user base.

Absolutely! All live sessions are recorded and may be distributed to all users (for internal usage purposes). They can also be added to your Learning Portal.

All trainers are US-based industry experts with real-world Microsoft 365 experience. They are passionate about helping organizations get the most out of the email environments, and are skilled at tailoring training curriculum to different learning styles, job responsibilities and organizational preferences.

Yes, robust reporting functionality allows your admins to track employee progress and completion. The Learning Portal also provides resources that generate reports to help organizations measure the effectiveness of their training programs.

Absolutely! Contact Transend to learn about flexible and customizable training bundles that will meet your specific needs at a cost that makes sense.

Transend provides technical support to help organizations resolve any issues that may arise training sessions. If you have experienced technical challenges with training in the past, we can also help pro-actively test and configure for success. Your complete satisfaction is our goal.