Express Migration Services include the following services within the Scope of Work:

Onboarding

• Dedicated Project Manager & Engineer
• Secure access to a dedicated Project Portal
• Review Onboarding deliverables
• Prepare custom Project Plan

Setup & Configuration

• Configure dedicated Migration Farm in secure AWS cloud
• Prepare target platform
  • Register domain(s) in target
  • Provisioning services (Advanced Project Type only)
• Build and validate migration software configuration
• Prepare admin or end-user authentication; confirm connectivity to source/target environments
• Confirm DNS cutover date (“Go Live”) and migration schedule

Transition to target environment

• Stage-1 migration in advance of cutover
• Update DNS records to support mail flow into and out of the target environment (“Go Live”)
  • MX records; TXT for Sender Policy Framework (SPF); Autodiscover
• Stage-2 and Stage-3 migrations, including delta/catch-up sync jobs
• Confirm results; remediate migration errors

Post-Migration Support (Managed Help Desk)

• User Support – L1 or L2 support to Users covering platform access and usage
• Administrator (IT) Support – Guidance to administrators related to management features
• Training Materials – online Help Center with feature-based information and guidance
  • User Help Center
  • Admin Help Center

Just because we’re migration experts doesn’t mean we expect you to be! Express Migration Services are designed to support all types of users and organizations, including those with limited technical skills.

Your Project Manager will guide you through providing Transend with requested deliverables, which usually include:

• Admin credentials to the source and target platforms
• User List
• If necessary, DNS registrar credentials

If admin credentials cannot be provided, end-user passwords will be required.

Once we have the requested credentials, we perform all the work from there.

We will ensure all considerations are addressed so there is no downtime or disruption to end-users, and your transition to the new environment is seamless and hassle-free!

Once Express Migration Services are purchased, Transend can started right away!

All Customers will receive an invitation to their dedicated Project Portal within 1 business day. Within that Project Portal will be all relevant information and guidance needed to get started.

Most projects can be completed within a few days from the date migration processing begins, although the number of accounts and amount of data in scope impact the timeline.

Your dedicated Project Manager and Engineer will be ready to begin right away, and with robust scalability and rapid throughput capabilities, Transend’s optimized technology supports a quick turnaround!

Cutovers are when you officially transition to (or “Go Live”) in the new platform, and all new incoming mail is routed to the new platform. Transend will communicate all relevant considerations leading up to the cutover, and will let you schedule a cutover date that meets your needs.

If Transend performs the cutover (Transend updates DNS records):

• Monday – Thursday (12:00pm – 3:00pm US – Central Time).
  • Migration processing will begin immediately after confirming mail flow into the target.

If Customer performs the cutover (Customer updates DNS records):

• After Transend receives confirmation from Customer the DNS cutover has been performed and email is flowing into the target, Transend will begin migration processing immediately during normal business hours.

Custom Cutovers
If Customer has a need to cutover at a different day/time than is provided, please view the options for Custom Cutovers.

Transend will request the following Onboarding items, and will provide detailed guidance how to obtain each item:

• Admin credentials to the source platform
• Admin credentials to the target platform
• User List
• If necessary, DNS registrar credentials

If admin credentials cannot be provided, end-user passwords will be required.

All projects include a Post-Migration Support period called Managed Help Desk.

Managed Help Desk:

Depending on your Project Type, you will receive either 2-weeks (Advanced) or 1-week (Standard) of post-cutover support to Users and Admins via phone, email, and remote screen share, as necessary.

• User Support – L1 or L2 support to Users covering web-based platform access and usage
• Administrator (IT) Support – Guidance to administrators related to management features
• Training Materials – online Help Center with feature-based information and guidance
  • User Help Center
  • Admin Help Center

Express Migration Services Terms & Conditions can be viewed here.

One license is required for each mailbox requiring migration.

The differences between the Enterprise and Professional Editions of Transend Migration Console relate to scalability and entitlements.

Scalability:

Transend Migration Console allows you to scale data processing across a network of remote machines (containing Remote Agents) and increase the number of concurrent accounts migrated per machine, while managing everything from a central location.

• Enterprise Edition:
  • Scale across unlimited number of machines (physical and virtual)
  • Process unlimited concurrent migrations/threads per machine
• Professional Edition:
  • Scale across up to 3 remote machines (physical and virtual)
  • Process up to 5 concurrent migrations/threads per machine

Entitlements:

• Enterprise Edition:
  • Priority access to L2 support
  • 2 hours of consulting related to migration approach & configuration (500+ licenses)
• Professional Edition:
  • N/A

It depends on your specific use case. Please Contact Us.

Each licenses allows you to migrate a respective mailbox as many times as necessary. Powerful de-duplication features allow for delta migrations to support both big bang and phased migrations.

While Transend Migration Console should only be installed on a single machine, it contains robust scalability features that allow you to scale data processing across a network of remote machines (containing Remote Agents), while managing everything from a central location.

• Enterprise Edition – Scale across unlimited number of machines (physical and virtual).
• Professional Edition – Scale across up to 3 remote machines (physical and virtual).

View more details on the scalability features of Transend Migration Console.

Yes, Transend offers discounts for all of the above. Please Contact Us to request discounted pricing.

Absolutely not! You only need to purchase licenses for the number of mailboxes you need to migrate.

Yes, although it’s only recommended for unusual circumstances or specific use cases that render it more effective, which is rare.

Transend Migration Console integrates the exact same migration engine, while adding enhanced functionality that is lacking in Transend Migrator. However, you may still evaluate and purchase Transend Migrator, now called Transend Migrator (Classic).

Effective December 31, 2021, Transend deprecated all support for Transend Migrator (Classic).

Please Contact Us to request Transend Migrator (Classic).

Transend offers Limited and Standard support with each purchase of Transend Migration Console. For more information about the specific support packages, please view definitions of support terms.

Limited Support:

• General:
  • Level 1 Support Engineer only
  • Maximum response time of 24 hours (M-F, 9am-5pm Pacific)
  • Coverage Term (6 months from date of purchase)
• Communication:
  • Email only
• Installation:
  • Single machine instance only
• Troubleshooting:
  • Basic feature advice only

Standard Support:

• General:
  • Level 2 & 3 Support Engineer
  • Development team access (indirect)
  • Maximum response time of 12 hours (M-F, 9am-5pm Pacific)
  • Coverage Term (1 year from date of purchase)
• Communication:
  • Email
  • Telephone
  • Scheduled meetings / screen sharing
• Installation:
  • Single machine instance
  • Multiple remote instances (Remote Agents)
• Troubleshooting:
  • Basic feature advice
  • Remote Agents
  • Review of Errors/Warnings (defined in logs)
  • Code debugging

Notes:

• Issues that require an L2 engineer or the development team require Standard Support.
• For more information about the specific support packages, please view definitions of support terms.

Either Limited or Standard Support is included with all purchases.

Consulting services are available at additional cost for customers who require guidance related to planning, architecture, methodology or environmental considerations.

Project Planning:

• Migration farm setup
• Scaling and optimization
• Testing (Pilot) methodology
• Production migration approach

Environmental Considerations:

• Source / Target platform preparation
• Network recommendations

Product Optimization:

• Advanced setup and installation best practices
• Advanced configuration and usage

Result Validation:

• Review completion reports & logs
• Remediation recommendations

Consulting services can be purchased at any time. Please contact us for more information.

Transend’s normal support hours are 9am – 5pm (Pacific), Mon – Fri.

Extended Support: If you will be performing a migration during non-business hours, or anticipate a need for support during non-business hours, please contact us to purchase Extended Support. In most cases we require at least 7 days advanced notice so we can schedule a support engineer to be available.

No, Transend does not auto-renew your support package unless you ask us to. We also offer multi-year support packages at a discount. Please Contact Us for more details.

You can purchase online with a credit card or via PayPal. Alternatively, you can issue a Purchase Order and pay by Wire Transfer, PayPal, or Company Check.

Transend’s remittance address is:

Transend Corporation

Attn: Accounts Receivable

855 14th Ave.

Menlo Park, CA 94025

For wire transfer details or Transend’s Federal Tax ID number, please Contact Us.

Once we receive a valid Purchase Order, we will send you an invoice with net-30 day payment terms.

All listed pricing is in US Dollars, and Transend accepts payment in US Dollars only. Transend is to be paid the full amount defined in each quote/invoice. Any taxes that must be deducted by a foreign or domestic government are to be assumed and paid by Company. No taxes shall be deducted from the fees due to Transend.

Once we receive a valid Purchase Order, we will send you an invoice with net-30 day payment terms (in most cases).

Standard Support terms include 1 year of Support & Maintenance from your date of purchase, while Limited Support terms include 6 months of Support & Maintenance from date of purchase. All customers may upgrade to the latest version of Transend Migration Console during their active Support & Maintenance term free of charge.

If your Support & Maintenance period has expired, the upgrade fee is 50% of your original purchase price.

All Transend products are available for download on a try-before-you-buy basis. We provide a free trial of the software to let you fully evaluate our products before making a purchase decision. During your trial, and after you’ve purchased the software, our support staff is available to assist with product usage issues via email or telephone. We strongly recommend that all customers download, install, and test the trial version of any product prior to making a purchase.

In certain instances, if due to technical difficulties or platform incompatibilities the software will not function properly, we may, at our discretion, issue a refund. In such instances, we require that you have contacted (and received) technical support to ensure you have taken all necessary steps to correctly operate the software prior to being eligible for a refund. In order to provide the appropriate level of technical support, Transend requires customers are able to provide software log files, as requested. Unused licenses do not expire and can be used at any time. As such, unused licenses are not subject to refund.

Customers who purchase licenses to migrate to Amazon WorkMail rather than requesting free production licenses are entitled to enhanced Support & Maintenance that free licenses are not bundled with. Transend is not able to offer refunds to paying customers who later request free production licenses to migrate to Amazon WorkMail.

Transend does not offer refunds on service engagements.

Transend Migration Console runs on Windows only. However, there are options for Mac users:

• Boot Camp Assistant – Install Windows 10 on your Mac (free of charge)
• Parallels – run Windows on your Mac
• Launch a Windows VM on your Mac.