Contact Transend Sales

Transend Sales can be reached by telephone at (650) 324-5370, or via email. Note:Transend’s normal business hours are 9am – 5pm (Pacific), Mon – Fri. […]

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Reviewing migration results

On the Console machine’s navigation pane, click Migrations / Run. Click the View Results button next to the migration job in question. On the progress bar, click on Completed (green) or Failed (red) to show only those results. Click the column headers to sort, for example, by user name or number of warnings. Review the… […]

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Contact Technical Support

Depending on your License Edition, you may contact Transend Tech Support either by email or telephone.Email Tech SupportSend email to Tech Support and please include:Your name and telephone number Your version and Edition of Transend Migration Console Your license information Your operating system and service pack version What software you are converting from and version… […]

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Items that can’t migrate

Sometimes select items cannot migrate or cause the migration to fail or crash. When an item cannot migrate due to corruption, a bad naming convention or otherwise, we recommend you follow the below steps.Rerun the migrationOften a simple Rerun of the migration allows items to migrate that didn’t previous migrate. If the error was caused… […]

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File Migration Methodology

File Migration MethodologyTransend offers two file migration options when migrating files between Google Drives in different tenants. The Move operation is usually preferred when data fidelity maintenance is of importance. The Copy operation is attractive when conversion of files to Microsoft format is inconsequential, pricing is an issue, or files must continue to remain in… […]

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Transfer ownership of a Google mailbox to a Managed Account

Google supports two types of user accounts, managed user accounts and consumer user accounts. Managed user accounts are under the full control of a Cloud Identity or Google Workspace administrator. In contrast, consumer accounts are fully owned and managed by the people who created them.It can be problematic when someone uses a corporate email account… […]

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Default behavior

Default behaviorUser Drives When migrating files between from Google User (My) Drive to OneDrive, the Copy operation only migrates files that meet specific conditions: The file lives in a user’s source My Drive The following includes conditions when files are not migrated: Files that are in the “Shared with me” folder Files that are owned… […]

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Rollback / Undo a migration

If you have migrated items to a target mailbox with Transend Migration Console, and wish to rollback or undo that migration so that all migrated items are removed from the target mailbox, follow the steps below. Notes:Only items that were migrated with Transend Migration Console can be removed from the target mailbox. No data sent/received/created… […]

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Default behavior

Default behaviorUser Drives When migrating files from OneDrive to Google User (My) Drive, the Copy operation only migrates files that meet specific conditions: The file lives in a user’s source OneDrive The following includes conditions when files are not migrated: Files that are in the “Shared” folder Files that contain corruption or content that Microsoft… […]

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File Migration

Transend Migration Console 3.x supports file migrations between the following platforms: Google Workspace Google User (My) Drives Google Shared Drives Microsoft 365 OneDrive SharePoint Document Libraries Windows file share TerminologyIt’s important to understand key terms when discussing expected file migration behavior. Shared drive: A team or company document container accessed by multiple individuals. This is… […]

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