Once you have completed your Onboarding doc and User List, you will need to upload the completed files into Portal for Transend to validate credentials. Click the Files tab. In the upper right, click the + New button. Select Upload file. Browse to your saved files and upload them. […]
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User List
Transend has provided a User List template in the Files tab. The User List should be populated with each account you want Transend to migrate, as follows: User List (admin authentication)If you are able to create source/target admin accounts for Transend: Column A: User Name Column B: Source email address Column C: Target email address… […]
Post-Migration Support
Each project includes a post-migration support period for a 1-week term after the Cutover is completed. Basic SupportIncluded with the Standard Project Type. Includes support related to the data migration and access/usage of the cloud-based target platform via the web interface only. Web access and mail routing/delivery in the target platform Data migration troubleshooting and… […]
Cutover readiness
It’s important you understand what to expect at Cutover time, so all users and admins are prepared for the transition to the new target platform. Key termsDNS records: the internet data that determines where to deliver your email and calendar invites. DNS registrar: the company with which your DNS records are registered. Common registrars include… […]
Update Mobile Devices
Upon transition to the new platform, users should update their mobile devices to sync to their new mailbox. Microsoft 365iOS Set up Outlook app for iOS Set up native Mail app Android Set up Outlook app for Android Set up native Mail app Google WorkspaceiOS Set up Google Workspace on iOS Get Google Workspace apps… […]
Add-on Services
Unless specifically defined as included in your Agreement’s Scope of Work, Add-on Services are not included in your project but can be performed by Transend for additional fees. If you require Add-on Services to be included in your Scope of Work, please send an email message to [email protected] and management will inform you of additional… […]
Advanced Project Type: Key benefits
If you selected the Advanced Project Type, your project includes a Pre-Migration Assessment and Premier Support package. Pre-Migration AssessmentDiscovery of all objects that exist in the source platform. Inventory report of all source objects Planning Meeting to discuss the following:Object setup best practices Object Provisioning Plan Provision cloud-only objects in target Note: Object reports and… […]
Create a Google Admin Account
Follow the directions below to create a temporary Google Admin account (with the Super Admin role assigned). Transend will use this account to perform your migration. After your migration is complete you may delete this account. Message your Project Manager in Portal that you’re about to create the Google Admin account, so they’re ready to… […]
Create a Microsoft 365 Admin Account
Follow the directions below to set up the following: Create a temporary M365 Admin account (with the Global Admin role assigned). Transend will use this account to perform your migration. After your migration is complete you may delete this account. Update Recovery details: set up Transend’s phone number as the temporary recovery detail. Note: This… […]
Custom Mailbox Migration Methodologies
If you require a custom mailbox migration methodology, Transend is able to deviate from the default methodologies for additional fees. 2-Staged ApproachThe most common custom mailbox migration methodology is the 2-Staged approach that Transend utilizes when performing Enterprise Professional Services. In the 2-Staged approach, Transend migrates all email data before the cutover, and then performs… […]