Express Migration Services are designed to support small and medium sized organizations who desire a fully managed migration service from start-to-finish: Transend performs the migration for you! Express Migration Services include the following services within the Scope of Work:

Project Management

• Dedicated Project Manager & Engineer
• Secure access to a dedicated Project Portal
• Review of Onboarding deliverables
• Custom Project Plan

Setup & Configuration

• Configure dedicated Migration Farm in secure AWS cloud
• Prepare target platform
  • Provision User Accounts
  • Register domain(s) in target
  • Advanced object provisioning (Advanced Project Type only)
• Build and validate migration software configuration
• Prepare admin or end-user authentication; confirm connectivity to source/target environments
• Confirm DNS cutover date (“Go Live”) and migration schedule

Transition to target environment

• Stage-1 migration in advance of cutover
• Update DNS records to support mail flow into and out of the target environment (“Go Live”)
  • MX records; TXT for Sender Policy Framework (SPF); Autodiscover
• Stage-2 migrations, including delta/catch-up sync jobs
• Confirm results; remediate migration errors

Post-Migration Support

• Troubleshooting & Remediation – related to reported data migration issues
• Administrator (IT) Support – Guidance to administrators related to management features
• Training Materials – online Help Center with feature-based information and guidance
  • User Help Center
  • Admin Help Center

For more details, click here. For pricing information, click here.

Express Migration Services Terms & Conditions can be viewed here.

Custom Professional Services for enterprise level projects with complex considerations. Transend’s team of senior architects and engineers focus on architecture and topology while ensuring a multi-phased methodology surfaces all issues.

Comprehensive discovery, planning and testing yield a predictable Migration Plan and transition to the new environment.

Change Management and Training services ensure users are prepared for success while maximizing productivity.

All Enterprise Professional Services projects include a custom Scope of Work, unique to each customer’s specific requirements. Please Request a Proposal for more details.

Consulting Services include access to migration experts who will ensure your project is prepared for success before a single byte is migrated! Whether you need assistance with target platform setup and object provisioning, software usage recommendations or project planning. Transend ensures all considerations are accounted for!

Learn More about Transend Consulting Services.

One license is required for each User account and Shared Drive requiring migration. User mailboxes, Shared mailboxes, Shared Drives, Public folders, Service mailboxes, etc. all require their own license.

User Mailbox + File migration

If you’re migrating a User Mailbox and User Drive belonging to the same account, a single license will support both your User Mailbox and User Drive. For example, if you’re migrating from Microsoft 365, a single license will allow you to migrate your Mailbox data and OneDrive files.

Shared Drives

One Shared Drive license is required for each Shared Drive requiring migration.

It depends on your specific use case. Please Contact Us.

Each license allows you to migrate a respective account as many times as necessary. Powerful deduplication features allow for delta migrations to support both big bang and phased migrations.

Transend Migration Console contains robust scalability features that allow you to scale data processing across a network of remote machines (containing Remote Agents), while managing everything from a central location.

Transend Migration Console 3.x (and later):

• Allows an unlimited number of Transend Migration Console installs, with the ability to scale data processing across unlimited number of Remote Agent machines (physical and virtual).

Transend Migration Console 2.x (and earlier):

• Enterprise Edition – Allows an unlimited number of Transend Migration Console installs, with the ability to scale data processing across unlimited number of Remote Agent machines (physical and virtual).
• Professional Edition – Allows a single Transend Migration Console install, with the ability to scale data processing across up to 3 Remote Agent machines (physical and virtual).

View more details on the scalability features of Transend Migration Console.

Yes, Transend offers discounts for all of the above. Please Contact Us to request discounted pricing.

Absolutely not! You only need to purchase licenses for the number of mailboxes you need to migrate.

Transend Migration Console v 3.x (and later)

• Support & Maintenance is included with all purchases.

Transend Migration Console v 2.x (and earlier):

• Either Limited or Standard Support is included with all purchases.

Consulting services are available at additional cost for customers who require guidance related to planning, architecture, methodology or environmental considerations.

Consulting Services include access to migration experts who will ensure your project is prepared for success before a single byte is migrated! Whether you need assistance with target platform setup and object provisioning, software usage recommendations or project planning. Transend ensures all considerations are accounted for!

Learn More about Transend Consulting Services.

Transend’s normal support hours are 9am – 5pm (Pacific), Mon – Fri.

Extended Support: If you will be performing a migration during non-business hours, or anticipate a need for support during non-business hours, please contact us to purchase Extended Support. In most cases we require at least 7 days advanced notice so we can schedule a support engineer to be available.

No, Transend does not auto-renew your support package unless you ask us to. We also offer multi-year support packages at a discount. Please Contact Us for more details.

The differences between the Enterprise and Professional Editions of Transend Migration Console (2.x and earlier) relate to scalability and entitlements. Please note that Editions no longer apply to Transend Migration Console 3.x and later.

Scalability:

Transend Migration Console allows you to scale data processing across a network of remote machines (containing Remote Agents) and increase the number of concurrent accounts migrated per machine, while managing everything from a central location.

• Enterprise Edition:
  • Install the Console on an unlimited number of machines (physical and virtual)
  • Scale data processing across an unlimited number of Remote Agent machines (physical and virtual)
  • Process unlimited concurrent migrations/threads per machine
• Professional Edition:
  • Install the Console on a single machine (physical and virtual)
  • Scale data processing across up to 3 Remote Agent machines (physical and virtual)
  • Process up to 5 concurrent migrations/threads per machine

Entitlements:

• Enterprise Edition:
  • Priority access to L2 support
  • 2 hours of consulting related to migration approach & configuration (500+ licenses)
• Professional Edition:
  • N/A

Transend Migration Console 2.x and earlier included either Limited or Standard support with each purchase of Transend Migration Console. For more information about the specific support packages, please view definitions of support terms. Transend Migration Console 3.x and later includes the same Support & Maintenance package with every purchase.

Limited Support:

• General:
  • Level 1 Support Engineer only
  • Maximum response time of 24 hours (M-F, 9am-5pm Pacific)
  • Coverage term (6 months from date of purchase)
• Communication:
  • Email only
• Installation:
  • Single machine instance only
• Troubleshooting:
  • Basic feature advice only

Standard Support:

• General:
  • Level 2 & 3 Support Engineer
  • Development team access (indirect)
  • Maximum response time of 12 hours (M-F, 9am-5pm Pacific)
  • Coverage term (1 year from date of purchase)
• Communication:
  • Email
  • Telephone
  • Scheduled meetings / screen sharing
• Installation:
  • Single machine instance
  • Multiple remote instances (Remote Agents)
• Troubleshooting:
  • Basic feature advice
  • Remote Agents
  • Review of Errors/Warnings (defined in logs)
  • Code debugging

Notes:

• Issues that require an L2 engineer or the development team require Standard Support.
• For more information about the specific support packages, please view definitions of support terms.

Contact Transend to purchase legacy software, although it’s only recommended for unusual circumstances or specific use cases that render it more effective, which is rare.

Transend Migration Console 2.x (and earlier):

• Does not support File migration.

Transend Migrator (Classic)

Transend Migration Console integrates the exact same migration engine, while adding enhanced functionality that is lacking in Transend Migrator. However, you may still evaluate and purchase Transend Migrator, now called Transend Migrator (Classic).

Effective December 31, 2021, Transend deprecated all support for Transend Migrator (Classic).

Please Contact Us to request Transend Migration Console 2.x (and earlier) or Transend Migrator (Classic).

You can purchase online with a credit card or via PayPal. Alternatively, you can issue a Purchase Order and pay by Wire Transfer, PayPal, or Company Check.

Transend’s remittance address is:

Transend Corporation

Attn: Accounts Receivable

855 14th Ave.

Menlo Park, CA 94025

For wire transfer details or Transend’s Federal Tax ID number, please Contact Us.

Once we receive a valid Purchase Order, we will send you an invoice with net-30 day payment terms.

All listed pricing is in US Dollars, and Transend accepts payment in US Dollars only. Transend is to be paid the full amount defined in each quote/invoice. Any taxes that must be deducted by a foreign or domestic government are to be assumed and paid by Company. No taxes shall be deducted from the fees due to Transend.

Once we receive a valid Purchase Order, we will send you an invoice with net-30 day payment terms (in most cases).

Standard Support terms include 1 year of Support & Maintenance from your date of purchase, while Limited Support terms include 6 months of Support & Maintenance from date of purchase. All customers may upgrade to the latest version of Transend Migration Console during their active Support & Maintenance term free of charge.

If your Support & Maintenance period has expired, the upgrade fee is 50% of your original purchase price.

All Transend products are available for download on a try-before-you-buy basis. We provide a free trial of the software to let you fully evaluate our products before making a purchase decision. During your trial, and after you’ve purchased the software, our support staff is available to assist with product usage issues via email or telephone. We strongly recommend that all customers download, install, and test the trial version of any product prior to making a purchase.

In certain instances, if due to technical difficulties or platform incompatibilities the software will not function properly, we may, at our discretion, issue a refund. In such instances, we require that you have contacted (and received) technical support to ensure you have taken all necessary steps to correctly operate the software prior to being eligible for a refund. In order to provide the appropriate level of technical support, Transend requires customers are able to provide software log files, as requested. Unused licenses do not expire and can be used at any time. As such, unused licenses are not subject to refund.

Customers who purchase licenses to migrate to Amazon WorkMail rather than requesting free production licenses are entitled to enhanced Support & Maintenance that free licenses are not bundled with. Transend is not able to offer refunds to paying customers who later request free production licenses to migrate to Amazon WorkMail.

Transend does not offer refunds on service engagements.

Transend Migration Console runs on Windows only. However, there are options for Mac users:

• Boot Camp Assistant – Install Windows 10 on your Mac (free of charge)
• Parallels – run Windows on your Mac
• Launch a Windows VM on your Mac.