Transend’s response to COVID-19

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Transend Professional Services

We perform the migration for you,
from beginning to end

Us-based migration experts
Over 30M mailboxes migrated worldwide
Planning • Execution • Validation

Rely on Transend Experts to ensure migration success

Regardless of your specific needs, Transend engineers can perform all required services from beginning-to-end. When leaning on Transend to perform your migration, you’re relying on a team of professionals who have migrated enterprise level organizations with complex requirements, as well as small companies with limited IT resources. Because we’ve experienced all associated challenges that must be overcome, we’re well positioned to ensure your migration is carried out efficiently and successfully!

We’re not only the service provider, but also the software developer!

Unlike most serve providers who rely on 3rd party software, we don’t need to rely on anyone else’s email migration technology, experience or support. When an issue does arise, we don’t send support tickets to an international queue resulting in unnecessary delays or IT purgatory. A direct line of communication between Transend engineers, project managers and senior developers represents an efficiency that is truly unique and positions projects for unparalleled success!

Example of select Scope of Work:

PLAN
Readiness Assesment, Discovery & Architecture

Before moving any data, we’ll ensure all goals and timelines are identified, variables are surfaced, and the project is positioned for success. Transend migration experts have the experience and knowhow to uncover all relevant issues that position the project for success


  • Identify goals, timelines, strategies and approach
  • Remote or On-Site discovery & assessment
  • Network health checks
  • Project Managment
  • Architect communication plan
  • Architect migration approach of non-user objects
IMPLEMENTATION
Infrastructure Implementation & Deployment

Once the project plan as been defined and documented, we will then set up, configure and deploy all necessary infrastructure prior to migration


  • License, configure and deploy target tenancy
  • Provision user accounts
  • Directory configuration & synchronization
  • Custom Development
  • Implement Communication Plan
  • Administrator Training ("Train the Trainer")
MIGRATE
Pilot, Production & Cutover

At this point we roll up our sleeves and do what we do best…

…migrate your data while maintaining the highest standard of data fidelity


  • Benchmark and validation testing
  • Determine optimal configuration
  • Properly scale resources
  • Pilot processing & review
  • Production processing & review
  • Co-existence & Mail Routing
  • MX Cutover
POST MIGRATION
Training & Support

Just because the migration is completed doesn’t mean we are. We’re still here to ensure your IT team is prepared to support the end-user transition, we’ll continue to remediate any fidelity issues, and we’ll ensure your training plan is carried out


  • Data Fidelity Quality Assurance
  • End-User Training
  • Administrator Training
  • Technical Support
  • Custom Training Materials
  • Decommission old infrastructure

Had we tried to perform this migration ourselves it most certainly would not have been as successful, or completed on time, as we experienced with Transend doing it for us. The expertise of Transend’s engineers provided us with a high level of confidence, while data integrity was maintained completely. During the transition our users experienced no downtime whatsoever, which allowed our internal IT resources to focus on training and bringing our user base quickly up to speed.

Bruce Court
CenterLine (Windsor) Ltd.

Working with Transend on our migration project was a pleasure. Communication was great, and the work they performed was extremely thorough. They successfully migrated our entire user base from GroupWise to Exchange with no downtime. I highly recommend Transend’s services!

Eric Evans
City of Bristol, CT

With limited IT resources, we needed a migration vendor with significant hands-on experience. Transend was highly educated with G Suite to Office 365 and O365 tenant-to-tenant migrations which made us feel comfortable working with them. The project went well from start to finish and we would be more than happy to work with Transend again. They delivered a “white glove” migration services experience!

Jay Currier
Critical Process Systems Group