EXPRESS MIGRATION SERVICES: WE DO IT FOR YOU!
Designed for small projects with basic migration requirements.
Transend performs the migration for you to guarantee it’s done properly!
Project Overview
PROJECT MANAGEMENT
Custom Project Plan / Platform setup
PREPARE FOR TRANSITION
Guide a seamless migration with no user disruption!
MIGRATE LEGACY DATA
Secure data migration maintains optimal fidelity!
UPDATE MAIL ROUTING
Perform Cutover – email routes to the new platform
ENSURE NO DOWNTIME!
No data is lost or left behind, mail is received at all times!
POST-MIGRATION SUPPORT
– Basic Support
– Premium support
WHY PARTNER WITH TRANSEND?
Experience & Qualification
Transend Corporation, headquartered in California’s Silicon Valley, has 25+ years of experience providing messaging solutions. Having successfully migrated 30+ million global users to new platforms, Transend is the ideal partner to carry out your migration project.
WHAT MAKES TRANSEND TRULY UNIQUE?
We’re the service provider AND the software developer!
Unlike most vendors who rebrand 3rd party software, we don’t rely on anyone else’s email migration technology, experience or support. If problems arise, we won’t be submitting external support tickets resulting in delays. Our engineers simply pick up the phone to communicate with our internal developers to ensure real-time troubleshooting.
This direct line of communication represents an efficiency that positions migration projects for unparalleled success.
Frequently Asked Questions
Express Migration Services include the following services within the Scope of Work:
Onboarding
Setup & Configuration
Transition to target environment
Post-Migration Support (Basic or Premium)
Just because we’re migration experts doesn’t mean we expect you to be!
Express Migration Services are designed to support all types of users and organizations, including those with limited technical skills.
Your Project Manager will guide you through providing Transend with requested Onboarding deliverables. Once we have the requested credentials, we perform all the work from there. We will ensure all considerations are addressed so there is no downtime or disruption to end-users, and your transition to the new environment is seamless and hassle-free!
Once Express Migration Services are purchased, Transend can started right away!
All Customers will receive an invitation to their dedicated Project Portal within 1-2 business days.
Within that project portal will be all relevant information and guidance needed to get started.
Most projects can be completed within a few days from the date Transend begins the migration, although the number of accounts and amount of data in scope impact the timeline.
Your dedicated Project Manager and Engineer will be ready to begin right away, and with robust scalability and rapid throughput capabilities, Transend’s optimized technology supports a quick turnaround!
Cutovers are when you officially transition to (or “Go Live”) in the new platform, and all new incoming mail is routed to the new platform. Transend will communicate all relevant considerations leading up to the cutover, and will let you schedule a cutover date that meets your needs.
If Transend performs the cutover (Transend updates DNS records):
If Customer performs the cutover (Customer updates DNS records):
Note: if Customer has a need to cutover on Friday or during the weekend, please contact Transend to learn about the options available and additional fees.
Transend will request the following Onboarding items, and will provide detailed guidance how to obtain each item:
If admin credentials cannot be provided, end-user passwords will be required.
Each project includes a post-migration support period for a 1-week term after the Cutover is completed.
Basic Support
Included with the Standard Project Type.
Includes support related to the data migration and access/usage of the cloud-based target platform via the web interface only.
Note: Basic Support does not include support related to local desktop applications (i.e. local Outlook clients) or mobile devices. Local Outlook clients and mobile devices are only supported by Transend as part of Premium Support.
If you require support related to an issue that is not supported by the Basic Support package, please let your Project Manager know and they will help you create a support ticket with your new mail platform provider (i.e. Microsoft or Google). If your request is supported by Premium Support, you may optionally upgrade to Premium Support for additional fees.
Basic Support is provided via your project portal, email, telephone or a scheduled screen sharing session.
Premium Support
Included with the Advanced Project Type.
Includes everything in Basic Support plus Advanced Project Type benefits.
Advanced Configuration
Up to 4 hours of support related to the following:
Validate Results
Once your migration is complete, your Project Manager will schedule a meeting to review the following:
Express Migration Services Terms & Conditions can be viewed here.