Migrating data not supported by IMAP

While Transend can migrate email data (messages, folders, attachments) directly from most servers via the IMAP protocol, calendars, contacts & tasks are only supported by an export process that is performed by the customer in advance of Transend migrating the exported files to the target mailbox. If you need calendars, contacts or tasks migrated from… […]

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Glossary of Key Terms

It’s important you understand terminology that will be used throughout your project. On this page: Each category below includes relevant key terms.General Setup Production Post-Production Platform Specific Microsoft 365 GoDaddy 365 Google Workspace IMAP GeneralProject Type – Understand your Project Type, and what provisioning services are included. Project phases – A sequence of events must… […]

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Mailbox Migration Methodologies

Transend’s mailbox migration methodologies are designed to ensure an efficient cutover, with an optimized user experience. As a result, we offer two default mailbox migration methodologies. Staged MigrationFor most projects, this is the recommended migration methodology. The Staged Migration methodology is designed to ensure the most recent messages (sent/received within the last 12 months) are… […]

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Create an Admin account for Transend in Network Solutions

To grant Transend access to your Network Solutions account, you will need to create a new Admin user account. Log into Network Solutions with admin credentials. In the upper right next to your account name, click the arrow and in the dropdown select Accounts & Users. On the right side click the MANAGE button of… […]

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Project Phases

Express Migration Services Projects include the following project phases: Setup Production Post-Migration Support Basic Support (Standard Project Type) Premier Support (Advanced Project Type) SetupThe Setup phase is when Transend prepares for migration. This includes, but is not limited to: Project Management Internal project management platforms and services Project Portal Kickoff meeting Custom Project Plan Learning… […]

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Post-cutover configuration

It’s important to understand what applications and services must be reconfigured after your Cutover to ensure mail delivery to all required devices. Configuration of dektop applications (i.e. desktop Outlook) and mobile devices is to be perfromed by the customer. Key termsPost-cutover: the period of time following the transition to the new platform. Generally speaking, this… […]

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Project Types

Transend offers two different Express Migration Services Project Types, which come at different price points due to the consulting service and labor involved. The Standard Project Type comes at a lower price point than the Advanced Project Type, and the fees for each are defined in your proposal. View a matrix of what services are… […]

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Provide GoDaddy 365 Admin Access

Follow the directions below to create an admin account through the Microsoft Entra admin center which will provide Transend with administrative access to your GoDaddy 365 environment. Transend will use this access to perform your migration. After your migration is complete you may remove Transend’s administrative access. Log into Microsoft Entra admin center Select Users… […]

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Schedule Cutover

The Cutover is when DNS records are updated and email from external users is delivered to your new mail platform (users “Go Live” in the new platform). The Cutover is also commonly referred to as “update mail routing”. You may schedule your Cutover only after all required Setup tasks have been completed. Your Project Manager… […]

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Tenant-to-Tenant Migrations

Migrating between two tenants hosted by the same provider (i.e. Google Workspace to Google Workspace or Microsoft/GoDaddy 365 to Microsoft 365) includes tasks related to DNS namespaces that are not present in cross-provider migrations. A DNS domain cannot be added to two tenants (hosted by the same provider) at the same time. As a result,… […]

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