Once you have completed your Onboarding doc and User List, you will need to upload the completed files into Portal for Transend to validate credentials. Click the Files tab. In the upper right, click the + New button. Select Upload file. Browse to your saved files and upload them. […]
Archives: Github to WP Express
Tenant-to-Tenant Migrations
Migrating between two tenants hosted by the same provider (i.e. Google Workspace to Google Workspace or Microsoft/GoDaddy 365 to Microsoft 365) includes tasks related to DNS namespaces that are not present in cross-provider migrations. A DNS domain cannot be added to two tenants (hosted by the same provider) at the same time. As a result,… […]
Post-Migration Support
Each project includes a post-migration support period for a 1-week term after the Cutover is completed. Basic SupportIncluded with the Standard Project Type. Includes support related to the data migration and access/usage of the cloud-based target platform via the web interface only. Web access and mail routing/delivery in the target platform Data migration troubleshooting and… […]
Legacy Mailbox Migration Methodologies
If your Express Migration Services Agreement was dated February 6, 2026 or prior, it included the following migration methodology options. 3-Stage MigrationFor most projects, this was the recommended migration methodology. The 3-Stage Migration methodology is designed to ensure the most recent messages (sent/received within the last 12 months) are migrated to target mailboxes in advance… […]
Mailbox Migration Methodologies
Transend’s mailbox migration methodologies are designed to ensure an efficient cutover, with an optimized user experience. As a result, we offer two default mailbox migration methodologies: A Staged Migration and a Post-Cutover Single-pass Migration. Note: If your Agreement is dated February 6, 2026 or prior, it included a legacy mailbox migration methodology, which is a… […]
Managed Help Desk
If your Agreement was signed before February 13, 2025, it may include reference to a legacy support package called Managed Help Desk, which has been replaced with Basic Support and Premier Support packages, depending on the selected Project Type. The legacy Managed Help Desk package included the following for a 1-week term after the Cutover… […]
Create an Admin account for Transend in Network Solutions
To grant Transend access to your Network Solutions account, you will need to create a new Admin user account. Log into Network Solutions with admin credentials. In the upper right next to your account name, click the arrow and in the dropdown select Accounts & Users. On the right side click the MANAGE button of… […]
Project Phases
Express Migration Services Projects include the following project phases: Setup Production Post-Migration Support Basic Support (Standard Project Type) Premier Support (Advanced Project Type) SetupThe Setup phase is when Transend prepares for migration. This includes, but is not limited to: Project Management Internal project management platforms and services Project Portal Kickoff meeting Custom Project Plan Learning… […]
Post-cutover configuration
It’s important to understand what applications and services must be reconfigured after your Cutover to ensure mail delivery to all required devices. Configuration of desktop applications (i.e. local Outlook) and mobile devices is to be performed by the customer. Key termsPost-cutover: the period of time following the transition to the new platform. Generally speaking, this… […]
Project Types
Transend offers two different Express Migration Services Project Types, which come at different price points due to the consulting service and labor involved. The Standard Project Type comes at a lower price point than the Advanced Project Type, and the fees for each are defined in your proposal. View a matrix of what services are… […]
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