If your Express Migration Services Agreement was dated February 6, 2026 or prior, it included the following file migration methodology options. Transend offered two file migration methodology options for User Drives, and a Single-pass methodology for Shared/Company Drives. User Drives: OneDrive, Google User (My) Drives, Dropbox user accounts Shared Drives / Company Drives: SharePoint, Google… […]
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Update Mobile Devices
Upon transition to the new platform, users should update their mobile devices to sync to their new mailbox. Microsoft 365iOS Set up Outlook app for iOS Set up native Mail app Android Set up Outlook app for Android Set up native Mail app Google WorkspaceiOS Set up Google Workspace on iOS Get Google Workspace apps… […]
Outlook Client Reconfiguration Process (Mac)
Below is the process for updating local Outlook client profiles on a Mac OS after transitioning to a new platform. It is most commonly used after a Microsoft 365 tenant-to-tenant migration, and includes explicit cache-clearing steps required for your Outlook client to sync to your new target account. When This Is RequiredThis process is required… […]
Outlook Client Reconfiguration Process (Windows)
Below is the process for updating local Outlook client profiles on Windows after transitioning to a new platform. It is most commonly used after a Microsoft 365 tenant-to-tenant migration, and includes explicit cache-clearing steps required for your Outlook client to sync to your new target account. When This Is RequiredThis process is required when: Your… […]
Provision Accounts
It is required that target accounts and objects are provisioned before the migration can begin. User accounts must also be licensed. Standard Project Type: User account provisioning to be performed by Transend (upon request) or by customer. Non-user objects (Advanced Provisioning) to be performed by customer. Advanced Project Type: Transend to perform supported provisioning, as… […]
Set up target tenant
Transend requires that the target tenant has been set up, with user accounts provisioned, before it can begin your migration. Set up target platform & purchase licensesMicrosoft 365 Plans & Pricing Google Workspace Plans & Pricing Note: Users must be assigned licenses that include email. The following licenses do not include email, so do not… […]
Add-on Services
Unless specifically defined as included in your Agreement’s Scope of Work, Add-on Services are not included in your project. However, they can likely be performed by Transend for additional fees. If you require Add-on Services to be included in your Scope of Work, please send an email message to [email protected] and management will inform you… […]
Advanced Project Type: Key benefits
If you selected the Advanced Project Type, your project includes a Pre-Migration Assessment, Technical Pilot testing, and Premier Support. Pre-Migration AssessmentDiscovery of all objects that exist in the source platform. Inventory report of all source objects Planning Meeting to discuss the following:Object setup best practices Object Provisioning Plan Provision cloud-only objects in target Note: Object… […]
Create a Google Admin Account
Follow the directions below to create a temporary Google Admin account (with the Super Admin role assigned). Transend will use this account to perform your migration. After your migration is complete you may delete this account. Message your Project Manager in Portal that you’re about to create the Google Admin account, so they’re ready to… […]
Create a Microsoft 365 Admin Account
Follow the directions below to set up the following: Create a temporary M365 Admin account (with the Global Admin role assigned). Transend will use this account to perform your migration. After your migration is complete you may delete this account. Update Recovery details: set up Transend’s phone number as the temporary recovery detail. Note: This… […]
Microsoft OneDrive