Maximize end-user efficiency!
Custom blended training approach meets all user needs
LEARNING PORTAL
On-Demand Videos
A library of on-demand videos detail Google Workspace features, services and best practices. From comprehensive courses to quick tip videos, Transend’s Learning Portal offers a complete package that meets the needs and learning styles of all users. Videos are recorded in a “screen-cast” style, where viewers will see the instructor click-through the application, making it easy to follow and understand.
Quick Bites
Typically 2-5 minutes in duration that overview specific features. Examples: Gmail labels, Delegate your calendar, Safely share files in Drive.
Skill Ups
More comprehensive content, typically 20-40 minutes in duration. They combine multiple Quick Bites to fully cover a larger topic. Examples: Google Calendar, Google Drive.
Belts
A comprehensive series with more advanced content throughout the Belt track. Includes granular details about specific applications or services. Example: Google Drive – advanced usage
Maximize ROI by empowering users!
Stay current with Google Workspace updates
Users will be the first to know when Google changes something!
Google is constantly enhancing features and services, making it important users are aware of what new features are available. New videos are constantly uploaded so users can stay current with the latest feature enhancements. As Google releases new features and services, we update the video library to meet the demand for additional education and learning opportunities. The faster end-users learn about new features deployed by Google, the more efficient and effective they will be in their day-to-day activities.
Common Google Workspace Services
Comprehensive coverage of Google Workspace services, features and best practices!
LIVE TRAINING
Remote Instructor-lead Sessions
Detail Google Workspace features, capabilities, and best practices. Sessions with custom curriculum can be performed pre-cutover and post-cutover (Q&A).
Live Training customized to your needs!
End-User Training
Pre-Cutover Sessions
Ensure users are prepared for the transition to Google Workspace
Transend details the different nuances of Google Workspace. Ensure that users are prepared to perform their necessary tasks efficiently. Remote sessions focus on the following:
Available Sessions:
Post-Cutover Q&A
Once live in Google Workspace, receive guidance about features you don’t understand
After the transition (cutover), Transend can perform remote sessions dedicated to Q&A to answer any questions users have about the new platform. Users can submit questions in advance of training sessions, or ask them in real-time during the session. Transend engineers (while sharing their screen) will answer questions through navigation of the Google Workspace UI during the remote session.
Administrator Training
Ensure IT is prepared to support all users
Remote training workshops to administrators ensure internal IT is properly enabled to perform general network administration and assist users on an ongoing basis. Focused on features, best practices and risk areas that are likely to generate Help Desk inquires. Admin training is generally performed pre-transition to prepare admins to support Google Workspace upon transition. Curriculum provides base skills required to perform general administrative tasks in Google Workspace.
Available Sessions:
CHANGE MANAGEMENT OPTIONS FOR ALL USERS
Increase productivity & add organizational value
Over 44,000 hours of videos
watched by users worldwide
Over 37,000 live sessions
hosted by training experts
Over $18,240,000
worth of ROI realized
Frequently asked questions
Each 1-hour session includes 40-45 minutes of general overview curriculum and 15-20 minutes of Q&A. If the session is a designed Q&A session, the entire 1 hour is dedicated to Q&A.
All live sessions are scheduled at a mutually agreement time slot for both parties. Transend does perfrom training during non-US buiness hours to ensure customers around the globe are supported at a time that works best for its user base.
Absolutely! All live sessions are recorded and may be distributed to all users (for internal usage purposes). They can also be added to your Learning Portal.
All trainers are US-based industry experts with real-world Google Workspace experience. They are passionate about helping organizations get the most out of the email environments, and are skilled at tailoring training curriculum to different learning styles, job responsibilities and organizational preferences.
Yes, robust reporting functionality allows your admins to track employee progress and completion. The Learning Portal also provides resources that generate reports to help organizations measure the effectiveness of their training programs.
Absolutely! Contact Transend to learn about flexible and customizable training bundles that will meet your specific needs at a cost that makes sense.
Transend provides technical support to help organizations resolve any issues that may arise training sessions. If you have experienced technical challenges with training in the past, we can also help pro-actively test and configure for success. Your complete satisfaction is our goal.