Google Workspace Live Training

The following live instructor-led training sessions are End-User or Administrator focused. All sessions include the following:

  • Planning meeting to understand learning needs
  • 60-minute sessions
  • Session recordings to be distributed to Customer users and administrators for internal usage (can be added to customer’s Learning Portal upon request)
  • Session scheduling at mutually agreeable date/time

End-User Training Sessions

The following sessions provide fundamental knowledge across the core and most often used Google Workspace collaboration services. Together these sessions provide a cohesive learning experience that provide insight into new functionality and how the different Google Workspace services work together.

Gmail & Calendar

Learn about the core concepts and features of Google Workspace’s Email and Calendar services. Training will cover the basics of setting up a Google Workspace user account, navigating the interface, email signatures, and vacation responder (away notification). Users will learn how to schedule meetings in Google Calendar, set reminders, and collaborate with others. Topics include:

User Interface Navigation

  • Menu
  • Search
  • App Launcher
  • Status & Support buttons
  • Settings


  • Inbox
  • Starred
  • Snoozed
  • Sent
  • Drafts
  • Labels
  • Compose
  • Schedule email (to send later)

Google Calendar

  • Calendar
  • Search for People
  • Time Insights
  • More insights button
  • My calendars
  • Create a Meeting

Getting Started with Drive

Learn how to access and navigate Google Drive, share files, and collaborate with native Google file types such as Google Docs, Sheets, and Slides.

  • My Drive: What is Google Drive?
  • Accessing Drive with your account
  • Navigating the interface
  • Native Google file types
  • Converting to native Google file types
  • Uploading files via the web
  • Syncing files on your PC to Drive
  • Offline mode
  • Creating Google files (Doc, Slides, Sheets)
  • Converting files – Microsoft format to native Google format
  • Downloading and Printing Files
  • Deleting Files
  • Recovering Files
  • Keyboard Shortcuts
  • Working with Folders & Labels
  • Changing the View and Sort Order
  • Using Stars
  • Searching
  • Using the Preview Lightbox

The Collaboration Experience

Walk through the “journey of a document”, how to create and share files with others and how to collaborate within a file, ensuring a more efficient workflow experience. File sharing will support a collaborative experience in real-time, even watching your coworkers as they type. File storage best practices will guide users how to move files from a User (My) Drive to a Shared Drive for other coworkers to access, edit and share.

  • Sharing Files
  • Collaborate with others in Docs, Sheets, and Slides
  • Shared Drives
  • Share your files at the team level
  • Best Practices in Shared Drives

Administrator Training Sessions

Remote training workshops to administrators ensure internal IT is properly enabled to perform general network administration and assist users on an ongoing basis. Focused on features, best practices and risk areas that are likely to generate Help Desk inquires. Admin training is generally performed pre-transition to prepare admins to support Google Workspace upon transition.

Curriculum provides base skills required to perform general administrative tasks in Google Workspace.

A101 – Getting Started with Google Workspace Administration

  • Introduction to Google Workspace Administration
  • Navigating the Google Workspace Administration Center
  • Managing Users and Groups
  • Overview of Google Workspace Services (Gmail/Drive/Meet/Docs/Etc.)
  • Security and Compliance Overview