Installation

Install Transend Migration Console on a single machine. Optionally, install Transend Remote Agents on separate remote machines (one Remote Agent install per machine). Both the Migration Console and Remote Agent can be installed on physical or virtual machines. Install Transend Migration ConsoleEvery migration requires a single instance installation of Transend Migration Console. Install Transend Remote… […]

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Reporting

View real-time progress and results. View high level progress of the migration, or more granular details of each mailbox and migration job. Migration ResultsDisplays results of all active and previously performed migrations. User ResultsDisplays results of individual user mailboxes. Forecast CompletionOnce a migration has started, displays the estimated time of completion. Also, allows you estimate… […]

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Scale

To speed up migration processing, you may optionally install Transend Remote Agents on Remote Machines. You may also increase concurrency on each Agent to process multiple simultaneous threads per Agent. Setting up Remote MachinesA Remote Machine (physical or virtual) is required for each Remote Agent. Configure Remote AgentOnce you have set up Remote Machine(s), install… […]

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Definitions of Support & Maintenance terms

Each purchase of Transend Migration Console includes Support & Maintenance, either Limited or Standard coverage. Definitions of the Support & Maintenance terms are as follows: General:Level 1 support engineer – entry level support engineer with the ability to provide general guidance about out-of-the-box product features, installation and license key activation. Level 2 support engineer -… […]

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Google Workspace Live Training

The following live instructor-led training sessions are End-User or Administrator focused. All sessions include the following: Planning meeting to understand learning needs 60-minute sessions Session recordings to be distributed to Customer users and administrators for internal usage (can be added to customer’s Learning Portal upon request) Session scheduling at mutually agreeable date/time End-User Training SessionsThe… […]

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Microsoft 365 Live Training

The following live instructor-led training sessions are End-User or Administrator focused. All sessions include the following: Planning meeting to understand learning needs 60-minute sessions 45-min curriculum / 15-min Q&A Session recordings to be distributed to Customer users and administrators for internal usage (can be added to customer’s Learning Portal upon request) Session scheduling at mutually… […]

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Troubleshooting

If you run into errors or require assistance, the below issues provide guidance how you can resolve your problems. General Product TroubleshootingLicense key validation issuesMonitoring migration progressMonitoring migration performanceReviewing migration resultsEdit (Clone) ConfigurationProvide log files to Tech SupportRecover from a crashRerun a migrationItems that can’t migrateRollback / Undo a migrationDebugging Agent ServicesConnectivity between the Console… […]

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Provide log files to Tech Support

If there are problems for which you need assistance, you must collect log files and send them to Transend Support for review. Go to the user migration details for the user in question. In the Jobs column, right click on the job number and choose Generate Debug Report. The default selection will capture all relevant… […]

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Rerun a migration

If a migration includes users who ended with errors or warnings, you can rerun the migration to include only the users who were not completed successfully. This can save significant time if you need to address problems that only affect a few users, and do not require an adjustment to the configuration settings or user… […]

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Reviewing migration results

On the Console machine’s navigation pane, click Migrations / Run. Click the View Results button next to the migration job in question. On the progress bar, click on Completed (green) or Failed (red) to show only those results. Click the column headers to sort, for example, by user name or number of warnings. Review the… […]

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