When migrating data to or from Microsoft 365, Transend requires you use the primary email address of each mailbox, rather than an alias. To locate the primary email address of a mailbox in Microsoft 365, open the Admin Center: Click Users > Active Users. The primary email address of a mailbox is located in the… […]
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Getting Started with Microsoft Teams Administration
In this 60-minute training session, you’ll learn how to manage and configure Microsoft Teams, the hub for teamwork in Microsoft 365. We will explore the Teams Admin Center, where you can control the settings, policies, and features of Teams for your organization. You will also learn how to manage Teams, channels, apps, and meetings. Agenda:… […]
Rackspace Considerations
Rackspace provides both Exchange and IMAP email accounts. Depending on which type of accounts you have, it may be required that you include user passwords in your migration configuration. Rackspace ExchangeWhen migrating from Rackspace Exchange, it is recommended you create a support ticket with Rackspace requesting they configure the Impersonation role on your admin account.… […]
Microsoft 365 Live End-User Training Sessions
The following live instructor-led end-user training sessions include the following: Planning meeting to understand learning needs 60-minute sessions Session recordings to be distributed to Customer users and administrators for internal usage (can be added to customer’s Learning Portal upon request) Session scheduling at mutually agreeable date/time Recommended Training Path to Building Microsoft 365 Champions includes… […]
Report-only Migration
This choice allows you to create a report of the source account without actually migrating email data to a target. This report will inventory and then list the folder, email, and attachment totals within each account. You may also change the report to include each folder name and subtotals by folder. RequirementsMicrosoft Excel is required… […]
How to tell if a Remote Agent is active
Progress updates will appear regularly on the Console machine. This means that Remote Agents are performing the migration as expected. If you are not seeing updates on the Console, you should check the Remote Agent machines for further details. Look in the Task Manger on the Remote Agent machines. There will be one TMCMD.exe process… […]
Strip Oversized Attachments
If oversized attachments in GroupWise messages are causing migration errors (due to GW API limitations, corruption, or otherwise), you may strip attachments during migration so they do not migrate, allowing the message to migrate successfully. To implement this feature, use the custom option /GWMAXATTACHSIZE (n) where n=file size in KB (1024 bytes). This will result… […]
Connectivity between the Console and Remote Agents
It is recommended to install Console and Remote Agents on the same network segment, if possible. This will reduce latency and optimize migration performance, while reducing the number of potential network roadblocks between them. If you are migrating to or from an on-premises mail server, it is also recommended to locate migration machines as close… […]
Thunderbird / Netscape Considerations
Thunderbird, Netscape, and Mozilla email messages are stored inside a folder file commonly known as an MBOX file. Each folder file contains all the messages for that given folder. The folder file doesn’t contain a file extension, but an associated index file will contain a file extension. This index file has the same name as… […]
Recover from a crash
Recovering from a crash happens automatically, for example, after an unexpected machine reboot. Once the machine is back up, the Agent service starts automatically and gathers progress data from any crashed jobs and prepares those for the Daemon to retrieve and pass along to the Console for display. Any user migration job that was in… […]
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