Onboarding | Project Phases | Best Practices | Glossary of Key Terms

Post-cutover configuration

It’s important to understand what applications and services must be reconfigured after your Cutover to ensure mail delivery to all required devices. Configuration of dektop applications (i.e. desktop Outlook) and mobile devices is to be perfromed by the customer.

Key terms

• Post-cutover: the period of time following the transition to the new platform. Generally speaking, this is Day 1 in the new environment.

What you need to know

• Users should begin using their target accounts after the Cutover. Depending on the user, this may require the following:

  • Using a new URL and login credentials to access the new mailbox via a browser.
  • Removing the old account from Outlookand replacing it with the new one.
  • Updating mobile apps to point to new mailboxes.

• If a file migration is in scope, users will need to re-share files or folders that were shared with internal or external users in the source platform. File and folder sharing permissions were not migrated over to the target platform.

• Users reporting issues with their mail, calendar, contacts or tasks must verify the problem exists when accessing their mailbox through a supported web browser. Problems reported in a desktop client or mobile device may be the symptom of synchronization issues unrelated to the data migration.