Onboarding | Project Phases | Best Practices | Glossary of Key Terms

Schedule Cutover

The Cutover is when DNS records are updated and email from external users is delivered to your new mail platform (users “Go Live” in the new platform). The Cutover is also commonly referred to as “update mail routing”.

You may schedule your Cutover only after all required Setup tasks have been completed. Your Project Manager will notify you that Setup is complete and we’re ready to schedule the Cutover. At this point you will see a Schedule Cutover page in your Portal that allows you schedule your Cutover from available dates/times.

Default Cutover options

If Transend performs the Cutover (Transend updates DNS records):

• Monday – Thursday (12:00pm – 3:00pm, US Central Time).
  • Post-Cutover migration processing will begin immediately after confirming mail flow into the target.

If Customer performs the Cutover (Customer updates DNS records):

• After Transend receives confirmation from Customer the DNS cutover has been performed and email is flowing into the target, Transend will begin post-Cutover migration processing immediately during normal business hours.

Custom Cutovers

If you require a Cutover to be performed by Transend at a different day/time than is provided, you may select a Custom Cutover.

Custom Cutovers require additional fees.