Training & Learning Solutions

Each 1-hour session includes 40-45 minutes of general overview curriculum and 15-20 minutes of Q&A. If the session is a designed Q&A session, the entire 1 hour is dedicated to Q&A.

All live sessions are scheduled at a mutually agreement time slot for both parties. Transend does perfrom training during non-US buiness hours to ensure customers around the globe are supported at a time that works best for its user base.

Absolutely! All live sessions are recorded and may be distributed to all users (for internal usage purposes). They can also be added to your Learning Portal.

All trainers are US-based industry experts with real-world Microsoft 365 experience. They are passionate about helping organizations get the most out of the email environments, and are skilled at tailoring training curriculum to different learning styles, job responsibilities and organizational preferences.

Yes, robust reporting functionality allows your admins to track employee progress and completion. The Learning Portal also provides resources that generate reports to help organizations measure the effectiveness of their training programs.

Absolutely! Contact Transend to learn about flexible and customizable training bundles that will meet your specific needs at a cost that makes sense.

Transend provides technical support to help organizations resolve any issues that may arise training sessions. If you have experienced technical challenges with training in the past, we can also help pro-actively test and configure for success. Your complete satisfaction is our goal.

The following Terms & Conditions shall apply to all Transend Training Services (“Transend Services” or “Transend Training Services”) engagements (“Agreement”) between Transend Corporation (“Transend”) that Transend’s customer (“Customer” or “Company”).

1.0 CONFIDENTIAL INFORMATION

1.1 In the course of performing the activities contemplated by this Agreement, each party may disclose Confidential Information to the other party. The party disclosing Confidential Information is the “Discloser”, and the party receiving the Confidential Information is the “Recipient”. “Confidential Information” is information which is: (a) marked as “confidential” and disclosed in writing or in a visual presentation which is marked as “confidential”, or (b) disclosed orally and identified as confidential at the time of disclosure and then described in detail and designated to show its confidential nature in a written message sent to the Recipient within thirty (30) days after disclosure, or (c) email data belonging to Company, the identity of Company users and administrators, and (d) the terms and conditions of this Agreement. Confidential Information shall not include and nothing in the Agreement shall prohibit or limit either party’s use or disclosure of information (including but not limited to ideas, concepts, know-how, techniques, and methodologies) that is: (i) known to or in the Recipient’s possession prior to receipt of Discloser’s Confidential Information, (ii) publicly (or become publicly) know or readily ascertainable through no breach of this Agreement by recipient; (iii) is rightfully received by the Recipient from a third party without a duty of confidentiality; (iv) disclosed by Discloser to a third party without a duty of confidentiality on/the third party; (v) is independently developed or learned by Recipient, or (vi) disclosed by Recipient with Discloser’s prior written approval.

1.2 Discloser is providing its Confidential Information to the Recipient solely relating to its performance under this Agreement, and those other parties with whom Recipient has written confidentiality agreements imposing confidentiality obligations no less restrictive than those contained in this section.

1.3 From the time Recipient receives Discloser’s Confidential Information until two (2) years after the termination of this Agreement, (the “Protection Period”), Recipient will protect the confidentiality of Discloser’s Confidential Information by using the same degree of care, but no less than a reasonable degree of care, to prevent the unauthorized use, dissemination or publication of the Confidential Information as Recipient uses to protect its own confidential information of a like nature. At the end of the Protection Period, Recipient’s obligations end.

1.4 If Recipient is required to reveal Discloser’s Confidential Information under a subpoena, court order or other operation of law, Recipient will provide, to the extent permitted by applicable law, reasonable prior notice to allow Discloser a reasonable opportunity to obtain a protective order.

1.5 Each Party warrants that it has the right to make the disclosures under this Agreement. EXCEPT AS SPECIFIED IN THIS SECTION, THE DISCLOSER PROVIDES CONFIDENTIAL INFORMATION “AS IS” WITHOUT WARRANTY OF ANY KIND.

2.0 PROCESSING OF CONFIDENTIAL INFORMATION

2.1 Transend shall only process Confidential Information for the purposes of fulfilling its obligations under this Agreement and shall not process, transfer, modify, amend or alter any Confidential Information or disclose or permit the disclosure of Confidential Information to any third party other than in accordance with Company’s documented instructions.

3.0 TRANSEND PERSONNEL

3.1 Transend guarantees that it shall treat all Confidential Information as strictly confidential and that it shall inform all its employees and/or contractors engaged in processing Confidential Information of the confidential nature of such Confidential Information. Transend shall take reasonable steps to ensure the reliability of any employee and/or contractor who may have access to the Confidential Information, ensuring in each case that access is strictly limited to those persons or parties who need to access the relevant Confidential Information.

3.2 Transend shall ensure that all such persons or parties involved in the processing of Confidential Information have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.

4.0 SECURITY

4.1 Transend shall implement technical and organizational measures to ensure an appropriate level of security of Confidential Information. In assessing the appropriate level of security, Transend shall take account in particular of the risks that are presented by processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Confidential Information transmitted, stored or otherwise processed. The technical and organizational measures shall include in any case reasonable measures:

4.1.1 to ensure that the Confidential Information can be accessed only by authorized parties;
4.1.2 to protect Confidential Information against accidental or unlawful destruction, accidental loss or alteration, unauthorized or unlawful storage, processing, access or disclosure;
4.1.3 to identify vulnerabilities with regard to the processing of Confidential Information in systems used to provide Services to Company.

5.0 INDEMNITY

5.1 Both parties hold the other party harmless against all claims, actions, third party or Supervisory Authority claims, losses, damages and expenses incurred by either party and arising directly or indirectly out of or in connection with a breach of this Agreement by the other party.

5.2 Neither party is liable for any damage or cost, either by contract or tort, towards the other party, except in case of gross negligence or willful misconduct.

6.0 LIMITATION OF LIABILITY

6.1 IN NO EVENT SHALL TRANSEND BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL, PUNITIVE OR SIMILAR DAMAGES ARISING OUT OF OR RELATED TO THE SERVICES. THE TOTAL CUMULATIVE LIABILITY OF TRANSEND ARISING OUT OF AND RELATED TO THE SERVICES WILL NOT, REGARDLESS OF THE NUMBER OF INCIDENTS OR CAUSES GIVING RISE TO ANY SUCH LIABILITY, EXCEED THE FEES PAID TO TRANSEND IN RESPECT OF THE SERVICES GIVING RISE TO THE CLAIM. THESE LIMITATIONS ON LIABILITY SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, REGARDLESS OF THE CAUSE OF ACTION OR BASIS OF LIABILITY (WHETHER IN CONTRACT, TORT OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7.0 BILLING / PAYMENT TERMS

7.1 Live Training Sessions – Upon receipt of a fully signed Agreement, Transend will invoice Company with net 30-day payment terms.

7.2 Learning Portal – Transend will set up automatic recurring billing, to be charged monthly on the 1st day of each month that a subscription is active. Should Company add additional users to the Learning Portal subscription after a monthly payment has been made, Company shall be charged a pro-rated rate for the additional users during the current month and full amount the next month, as applicable. Company may terminate its subscription to the Learning Portal as defined in Section 9.2.

7.3 Invoices are payable in U.S. Dollars only. If payment for an invoice becomes delinquent, Transend reserves the right to pause all Transend Services until all past due invoices have been paid. Such pause of Transend Services shall not be considered a breach in Transend’s obligations under this Agreement.

Transend is to be paid the full amount defined in each invoice. Any taxes that must be deducted by a foreign or domestic government are to be assumed and paid by Company. No taxes shall be deducted from the fees due to Transend.

Note: Invoices can be paid with a Company check, ACH or wire transfer (in US dollars). Add USD $40 to the above price for wire transfer payment (“Administrative costs”). If paying by credit card, there is a 5.5% order processing/convenience (fees deducted by Transend’s bank).

8.0 RESCHEDULING LIVE TRAINING SESSIONS

8.1 Any Live Training Session that is rescheduled by Company with more than 24 hours advanced notice of the session’s scheduled date and time shall be rescheduled with no additional fees required.

8.2 Any Live Training Session that is rescheduled by Company within 24 hours of the session’s scheduled date and time shall require a rescheduling fee equal to 50% of the session cost.

9.0 TERMINATION

9.1 Live Training Sessions – Transend does not offer refunds for Live Training Sessions that Company signs up for but chooses not to receive. Should Transend be unable to deliver a Live Training Session, it shall provide reasonable reschedule options. Should Company instead choose to receive a refund for a Live Training Session that Transend is unable to perform, Transend shall provide a full refund for any Live Training Sessions it is unable to perform.

9.2 Learning Portal – Company may terminate access to the Learning Portal with notice at least 30 days before the next month’s billing cycle, effective the beginning of the next subscription month. Transend does not offer pro-rated refunds on Learning Portal subscriptions that are terminated during an active subscription month.

10.0 MISCELLANEOUS

10.1 These terms and conditions shall be governed and interpreted for all purposes by the laws of the State of Nevada, U.S.A., without reference to its conflict of laws principles. Any dispute, action or proceeding arising out of or related to the services or these terms and conditions shall commence in the state courts of Nevada. Each party submits to the personal jurisdiction and exclusive venue of such courts, and waives any objections thereto.

10.2 During the period that Transend is performing Services under this Agreement and for a period of one year following the expiration or termination of this Agreement or project completion, Customer shall not, directly or indirectly through a third party, refer for employment, solicit, or offer employment to any Transend personnel, without the prior written consent of Transend.

10.3 Any custom videos Company requests to be added to the Learning Portal may require additional fees.

10.4 All Live Training Sessions are to be scheduled at a mutually agreeable time for both parties.

10.5 Learning Portal access is defined by users, and not email addresses. As a result, Transend does not allow “shared mailboxes” to be used to access the Learning Portal, as they can be used to circumvent Transend’s subscription policy.

10.6 These terms and conditions, together with the Agreement, set forth the entire agreement of the parties and supersede all prior agreements and understandings, whether written or oral, with regard to the subject matter hereof, and may be amended only by a written instrument signed by both parties.