Contact Technical Support
Depending on your License Edition, you may contact Transend Tech Support either by email or telephone.
Email Tech Support
Send email to Tech Support and please include:
- Your name and telephone number
- Your version and Edition of Transend Migration Console
- Your license information
- Your operating system and service pack version
- What software you are converting from and version
- What you are converting to and version
- A specific description of the problem; include what you were doing, symptoms, error messages, and anything else related to the problem
- Attach the log file to your message
Call Tech Support
Tech Support can be reached by telephone at (650) 324-5370.
Transend’s normal business hours are 9am – 5pm (Pacific), Mon – Fri.
If you will be performing a migration during non-business hours, and anticipate a need for support during non-business hours, please contact us at least 7 days in advance so we can schedule a support engineer to be available, if possible.