Home / Product Setup & Usage / Licensing

Proxy Access

Transend requires an internet connection for license verification. If your network uses a proxy server then you may need to use the Proxy Server for internet access required setting found in File > Options > Advanced or File > License > Advanced.

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Proxy URL

Server name or IP address of proxy server (required)

Example: http://10.47.214.66

  • If the port number is different from the default (8080) you would append the port number to the Proxy URL using a colon (omit this if default port 8080 is used).
  • If Socks4 or Socks5 is used you would append to Proxy URL using a semi-colon.

Proxy Username

  • Only if required

Proxy Password

  • Only if required

Note:
If you use the Proxy Advanced Option but you still have problems connecting to the licensing server, look inside the Transend Migration Console log file directory for a file called response.html. Open up the file and review the contents. This file will be created when there is a failure connecting to the proxy server, and it is useful in troubleshooting the connection.

Locating Proxy Settings

Contact your network administrator for your proxy settings. If you use a proxy server and if your Internet browser is able to view Internet web sites then you might be able to find out your proxy settings by looking at your browser settings. Here is how you can find your proxy settings using different web browsers:

Google Chrome

  1. Click the Chrome Menu on the browser toolbar
  2. Select Settings
  3. Scroll to the bottom of the screen, click Advanced.
  4. Under System, click Open your computer’s proxy settings

Firefox

  1. Click on Firefox’s menu and go to Options
  2. Click the “Advanced” icon at the left side of the Preferences window
  3. Click the “Network” tab at the top of the window
  4. Click the “Settings” button under Connection

Microsoft Edge

  1. Click the More button in the top-right corner of the window
  2. Click Settings
  3. Click View advanced settings
  4. Click Open proxy settings
  5. Click the switch beneath Use a proxy server to turn it on
  6. Click the Address field

Internet Explorer

  1. On the tools menu in Internet Explorer, click Internet Options
  2. Click the Connections tab
  3. Click LAN settings
  4. Record the Address and Port settings located in the Proxy Server section
  5. Press Cancel to exit your LAN settings
  6. Press Cancel to exit Internet Options

Firewalls

Ensure your firewall allows access to the following three (3) web sites. Otherwise, your license key verification may not work:

https://www.transend-online.com/tmv.htm
https://www.transend-online.com/cgi/tmv12.cgi
https://7r3koe9nh4.execute-api.us-west-2.amazonaws.com/dev/tmc/licenses

Note:
Many firewalls and intrusion filters will still block the license key verification. You may need to contact your network security Administrator if this happens. Ask them to trace the connection, and to allow Traffic between the previously mentioned web locations and the workstation performing the migration.