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Support & Maintenance

Every purchase of Transend Migration Console includes Support & Maintenance. Each Edition has different Support terms:

Personal Edition

  • Email-only support regarding installation and product usage issues
  • Free product updates (1 year from purchase date)
  • Maximum response time of 24 hours, Mon-Fri

Professional Edition

  • Telephone and Email support regarding installation and product usage issues
  • Product configuration recommendations
  • Free product updates (1 year from date of purchase)
  • Maximum response time of 24 hours, Mon-Fri

Enterprise Edition

  • Telephone and Email support regarding installation and product usage issues
  • Priority access to senior support engineers
  • Product configuration recommendations
  • Free product updates (1 year from date of purchase)
  • Maximum response time of 24 hours, Mon-Fri

Term

Each purchase of Transend software comes with Support & Maintenance for a 1 year term from the date of purchase, unless multiple year terms are purchased.

Renewal

You may renew Support & Maintenance for an additonal year or multiple year terms by contacting Transend. If renewed prior to expiration of your current term, renewal fees are equal to 20% of your initial purchase price.

Upgrades

If your Support & Maintenance term has expired, and you wish to purchase Support and Maintenance and/or upgrade to the current software version, the upgrade fee is equal to 50% of your original purchase price.