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Support & Maintenance

Every purchase of Transend Migration Console includes Support & Maintenance. Select Limited or Standard Support when you purchase.

Limited Support

  • General:
    • Access to Level 1 support engineer only
    • 24 hours maximum response time (M-F, 9am-5pm PT)
    • Coverage term (6 months from purchase date)
  • Communication:
    • Email only
  • Installation:
    • Single machine instance only
  • Troubleshooting:
    • Basic feature advice only

Standard Support

  • General:
    • Access to Level 2 & 3 support engineers
    • Development team access (indirect)
    • 12 hours maximum response time (M-F, 9am-5pm PT)
    • Coverage term (1 year from purchase date)
  • Communication:
    • Email
    • Telephone
    • Scheduled meetings / screen sharing
  • Installation:
    • Single machine instance
    • Multiple remote instances (Remote Agents)
  • Troubleshooting:
    • Basic feature advice
    • Remote Agents
    • Review of Errors/Warnings (defined in logs)
    • Code debugging

Support Term Definitions – view a description of each support term to better understand what is included within the Limited and Standard support packages.

Coverage Term

Each purchase of Transend software comes with Support & Maintenance. Standard coverage terms are 1-year from the purchase date and Limited coverage terms are 6 months from the purchase date. Multi-year coverage terms are available upon request.


You may renew Support & Maintenance coverage for an additional year or multiple year terms by contacting Transend. If renewed prior to expiration of your current term, renewal fees are equal to 20% of your initial purchase price.


Free product updates are available during active Support & Maintenance coverage terms. If your Support & Maintenance coverage term has expired, and you wish to purchase Support and Maintenance and/or upgrade to the current software version, the upgrade fee is equal to 50% of your original purchase price.