Home / Product Setup & Usage / Configuration / Troubleshooting
Debugging
When troubleshooting an issue, Transend Support may recommend you enable Debugging mode so they can obtain more information about your migration issue or error.
To enable Debugging mode, follow these steps:
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On the Configuration Settings > Optional screen, select the Advanced Options tab at the top.
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Check the “I know what I’m doing! Edit Advanced Options” checkbox.
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Check the box as shown below in the Troubleshooting Options section to debug issues related to all mailbox data types.
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In addition to providing log files to Tech Support, also send the contents of the debug directory (C:\ProgramData\Transend\tmagent\debug).
Debug only specific data types
Alternatively, when directed by Transend Support, enter one of the following custom options in the Custom Options field to debug only a specific data type:
Note: leave the box for all data types above unchecked!
Debug Email only:
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/MAILDEBUG
Debug Calendars only:
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/CALDEBUG
Debug Contacts only:
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/CONDEBUG
Important!
After you enable the appropriate debugging options, you must run another migration job for the log files to capture debugging information.